Buyer had to pay more postage upon delivery

[delantha]

What happens when Rpyal mail decides to charge a buyer upon delivery for more postage. The buyer agrees to it and pays. Who is respinsible for the extra charge. I sent an item large letter  35x25x2.5. I meesured it out as I always do. It was actually smaller than the allowed size foir a large letter. When deliverd royal mail said NO it's a small pacakge and charged the buyer £3.50. NOW the buyer wants me to refund her the £3.50. I myself would have rejected it and had Royal mail send it back. I do not feel I am responsible for the extra charge . The buyer should have rejected it. So what do you guys think Thank yoing you in advance 

[shave.india]

hi im new to the form so hi 

i cant beleive the amount of responces to your situation 

So im kinda at a loss what your problem actually is 

READING your post 

you have under paid post on an item purchesed ?

the buyer received and asked for the refund of this amount ?

Why do you feel the need to question this ?

 MY EXPERIANCE 

if you are not doing your postage were a real person accepts it then . yes sometimes  packed items end up a little fatter than you thought ?

if you are like me i use recycled preloved packing clean but used ? this can be the case 

so i always check size  when packed . yes somethines with glass or fragile  things the box ends up bigger . i just take the hit . Its sold youi set i set the postage .YOU are a seller you have to take responcibility 

Question

if you went online and purchsed a chair or a washing machine NEXT online or somewhere .

when it came they wanted a payment for delivery say £50 

DO you pay ?

if you do do you expect a refund from the seller ?

why different on ebay ?

[rorycorp]

eBay policy is clear on this.

The buyer should not pay, it is the seller's responsibility to cover all postage within the upfront delivery charges shown on the product placement.

The buyer should forward notes from courier requesting additional postage to the seller asking for an explanation.

The buyer will then have the option of a refund or await the seller to pay the postage shortfall and theirs the item for delivery.

Am explanation is necessary because postage shortfalls are a frequently scamming technique, encouraging buyers to release their bank details to  potential scammers which may or may not be connected with the subject eBay transaction or  seller.