Business Policies

[deanem72]

Are eBay playing with business policies in accounts?

Reason for asking is, I went to change postage costs on a few items this afternoon in prearation for RM price increases.  These are items which will be excluded from SD  (under 100g and under £10 value)

When trying to chose the postage option and adjust prices it showed a policy which I hadn't created.  Further investigation showed that 6 policies had been created without my knowledge or permission

Screenshot - 

Top 6 highlighted are the policies in question, bottom 3 are policies I created.

[wintersdawn1]

I created policies for payment, returns and postage and there were some policies very similar to the ones in your policies list.  

This was during the last couple of weeks.  I deleted them so it just showed my 3 policies.

The only other thing I can think of is, maybe some of your listings do not have your policies in place, creating those extra entries.

[bzmotman]

I had this happen to me. I was constantly deleting multiple policies that I hadn't created. I also found that the Locations that I had excluded had changed as well. I resolved it by opting out of Postage policies, resetting the Exclusions & using Templates to list from.

[deanem72]

So, after doing some digging and speaking with CS.  I seems that these listings can be deleted safely.  eBay categorically deny creating any policies and say I must have created them and forgotten about them.

However, today a new policy appeared

This has been created by ebay as it is to do with simple delivery and their choice to force me into using SD.

[bzmotman]

Until proven otherwise I automatically assume CS are either lying, don't understand or just parroting Ebay rubbish.

As I was opted into Postage policies without warning & these phantom policies started appearing within a day or so of that there is no way I created them & then forgot about them. Before I got out of it I was deleting 5/6 at least every day.

[rainbowtrax]

@deanem72 are they just ebay auto-generated policies that are created if a revision fails on one or more listings? If you have a read here: Business policies | eBay and expand, "Why are there policies with some random characters in the policy name that I did not create?" then that may explain it.

[thetimetower]

This happens when u send offers to buyers on ur listings. They have to get the listing terms stated when u sent the offer so u cannot change postage until they either accept, decline, or it times out. I stopped doing it because it became a headache. Until the offer declines or it times out, u cant change the listing so it duplicates the policy on the listing. Switch off automatically send offers as well cuz itll just cause u nightmares haha.