Be Aware! Offer prices INCLUDE the Buyer Protection Fee

[meditative-moods]

I made a sale on my personal account this morning for a set of headphones that I had listed at £59.95 with it set to auto accept offers over £50.00.

A buyer made an offer 10% below asking price, so £54.00 and as I have it set to auto-accept above £50.00 this was accepted, however, when the email for the order came through, I only receive £51.23 as the Buyer Protection Fee of £2.77 is INCLUDED in the offer price.

In my opinion, if the buyer has offer £54.00, I should receive the £54.00 and the BPF should be added to that.

Just be aware if you have offers, particularly on lower value items, as this change will make most low value offers pointless to sellers.

eBay seem to be on a path to self destruction, not giving a thought as to how their imbecilic changes affect real people 🤷‍♂️

[49bag]

I totally agree. What I learnt last week was if you sell for a buy it now, the buyer pays it. If you send an offer, the buyer also pays. BUT! If you have ‘make offer’ on your items and the buyer sends you an offer, then you the seller pay it! It’s so confusing. Designed to catch sellers out I feel. No idea what happens on auction? I would have thought the buyer pays on top of the final auction price.

I like offering make offer on my listings to temp buyers and speed up sales. but there’s no incentive to do it now if I pay the seller fee ON TOP of taking an offer/less money. It’s just… stupid.

Keeping my money for an extra two days has really irritated me. With tracked services the seller ‘should’ get paid on delivery. But if the courier doesn’t mark as delivered then you won’t get paid.

I agree, Vinted looks like a better option.

All the best however you sell in the future,
49bag.

[chris.n7]

This whole system is a mess. Buyers and sellers are constantly sending offers back and forth and neither are seeing what the other is truly offering.

[sml192]

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@chris.n7 wrote:

This whole system is a mess. Buyers and sellers are constantly sending offers back and forth and neither are seeing what the other is truly offering.

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Yes, I completely agree. 

When a seller sends an offer the amount they offer excludes the BPF which is then added to the amount the buyer sees. 

When a buyer makes an offer the amount that they offer is inclusive of the BPF.  When a seller then receives that offer the amount shown should exclude the BPF, however, from many of the comments here it appears that they are initially seeing the buyer's offer including the BPF (not sure if that's just on the email notification or when they view the offer in their account as well). 

The only way really to avoid this confusion is for eBay to show both amounts to both parties in all communications.

So, for example, if the buyer was to make an offer of £11.00 including BPF then they would see their offer as:

£11.00 (£9.88 excl. BPF)

and the seller would see it as:

£9.88 (£11.00 incl. BPF). 

[49bag]

I recently took an offer of £25 on some shoes, that was what I saw. What I actually ended up with was £23.34. I was annoyed because all I saw initially was the £25, I must have missed that I was basically paying the fee when I’d already accepted an offer and less than I’d hoped.

A transparent system where the fee is always EXTRA for buyers, on top of an offer or agreed price would be the best option.