yes ebay are breaking their own policy, I wrote a long letter them here:-
Manager in charge (Formal serious Complaints)
eBay Commerce UK Ltd. ("ECUK")
1 More London Place,
London,
SE1, 2AF,
i got one reply via e-mail 2 weeks ago saying my letter has been passed onto a manager as requested on my letter, no further reply so 've told them I am going to trading standards via citizens advice tomorrow! as it's illegal for a company to break their own policy. we need more people to complain about, i tried first via their facebook page only to be told the buyers fee is included in the price, yet it is and supposed to be, when you see an item for buy it now it's not the orignal lower price the seller listed it at. I enclsoe a screen shot showing an item I had on sale i was listing it at £195, yet the buyer sees a price of £203.48, that be cause the fee has been worked out on the item price of £195 as a percentage as set out in their policy,
They charge the buyer 7% on any amount up to £20, then 4% or any portion from £20-£300 then 2% of any portion from £300-£4,000. that percentage is worked out on the item price and added to the listing price.
So the same should be said for sellers receiving offers as the offer is now the "price" they state the buyer pays the fee, and that the fee is added to the "price", yet I got an offer of £45 for an item but only recieevd £42.61p. they had clearly deducted the buyers fee off the offer of £45, yet if i had listed the item at £45 buy it now, i would receive the full buy it now sale of £45, any fees would again be on top of that 345, not included. they kept insisting the offer includes the buyers fees, i was trying to explain back "no" "the buyers fee has to be worked out as percentage as per ebay policy on the main offer price, before they can say it's been added or included in the price! i have sent a story to money saving expert, made a post on the mse forum, i have a post on here but had little attention.
s ebay are breaking their own policy, I wrote a long letter them here:-
Manager in charge (Formal serious Complaints)
eBay Commerce UK Ltd. ("ECUK")
1 More London Place,
London,
SE1, 2AF,
i got one reply via e-mail 2 weeks ago saying my letter has been passed onto a manager as requested on my letter, no further reply so 've told them I am going to trading standards via citizens advice tomorrow! as it's illegal for a company to break their own policy. we need more people to complain about, i tried first via their facebook page only to be told the buyers fee is included in the price, yet it is and supposed to be, when you see an item for buy it now it's not the orignal lower price the seller listed it at. I enclsoe a screen shot showing an item I had on sale i was listing it at £195, yet the buyer sees a price of £203.48, that be cause the fee has been worked out on the item price of £195 as a percentage as set out in their policy,
They charge the buyer 7% on any amount up to £20, then 4% or any portion from £20-£300 then 2% of any portion from £300-£4,000. that percentage is worked out on the item price and added to the listing price.
So the same should be said for sellers receiving offers as the offer is now the "price" they state the buyer pays the fee, and that the fee is added to the "price", yet I got an offer of £45 for an item but only recieevd £42.61p. they had clearly deducted the buyers fee off the offer of £45, yet if i had listed the item at £45 buy it now, i would receive the full buy it now sale of £45, any fees would again be on top of that 345, not included. they kept insisting the offer includes the buyers fees, i was trying to explain back "no" "the buyers fee has to be worked out as percentage as per ebay policy on the main offer price, before they can say it's been added or included in the price! i have sent a story to money saving expert, made a post on the mse forum, i have a post on here but had little attention. i've also gone to bbc radio 4 with my story.
no this is the policy on a buy it now price the buyer fee is worked out on the item "PRICE" as percetnage then added to the base sellerrs "price" https://www.ebay.co.uk/help/selling/selling/pricing-items/buyer-protection-information-sellers?id=55... ( we now add a Buyer Protection fee to the item price, which is paid by the buyer to eBay)
The Buyer Protection fee is calculated as:
- A flat fee of up to £0.10 per item, and
- 7% of the item price up to £20, and
- 4% of any portion of the item price from £20 to £300, and
- 2% of any portion of the item price from £300 to £4,000
so if sell an item for buy it now £195, the buyer sees a buy it now price of £203.48 (see screen shot) this is because the fee has been worked out as a percentage on my listing price of £195, £8.48 buyers fee has been added onto my orignal price of £195. buyer pays £203.48 plus any postage costs on top. I still receiev the £195 i listed it as.
with an offer if i receive an offer of £195, that offer now becomes the "price" remebr they say it's "ADDED TO THE PRICE" but yet i'm not receiving £195 I would receive much less than the offer.
i did a video as well loaded on my youtube channel to prove what's going on and there's also a glitch with offers explained end of my video, and example, it's clear ebay are breaking the policy on not adding the fee to the offer submitted.
i did an example with help of my mum on her account of if i listed a doll for £150 buy it now, as explained above i'd receive £150, but when somebody submits an offer of £150, i'd only receive. £143.58. no I don't now about you, but since when does anybdoy send an offer of a very odd amount like that? you wouldn't you usually would offer £150.or £148, or may the odd 50p. £143.58 was NOT the orignal "offer price" i proved in my video the buyer offered £150, so what is happening is the buyers fee of ££6.42 was NOT being "ADDED" to the "OFFER PRICE" of £150 as per their policy explaining how they work out the fee, it's supposed to be added on top of the "price after it has been worked out. only then can they say it has been added to and included in the price. what they have done is taken the £6.6.42 off the offer price of £150 and i'm left with £143.58. yes
Yet if i list it buy it now at £150 with NO OFFERS and somebody buys it now at £150 they would see a higher price their end of £156.60 which has had the buyers fee added to my original price of £150 so then the fee has been worked out on my asking price of £150 and added tot he £150 then and only then can they say it's included in the price the buyer sees. i said to ebay that's crazy so if i receiev an offer i'm paying the buyers fee as i've proved it has been taken off the offer submitted to me. but yet if I listed at buy it now price of that same offer amount submitted, i'd receive the full amount, but with an offer i'm not receiving the full amount. therefore ebay seem to be breaking their onn policy on how they work out and added the buyers on offers.
thefre is only one policy their specify as given link above, they DON'T specify two policy's one for offers and one for buy it now price in regards to the buyers fee. think you need to read the policy and how its suppose dot be worked out before you say "how can i say ebay are not following policy. i have submitted my concerns to main stream media and will go trading stnards today, i told them in my letter I would do this if not reimbursed for being charged the buyers fees.
here's my video for proof of what is going on and the glitch with offers.
https://www.youtube.com/watch?v=0CxgJB-AFEU&t=176s
in this video i explain how ebay seem to be charging sellers the buyers fee
