Are you paying attention to their wording?

[andha-21]

This is an exact copy/paste from the recent Simple Delivery newsletter.

"Fragile items can be included within the Simple Delivery service: When you follow our packaging guidance, you benefit from the protection for damage in transit offered by Simple Delivery."

1. To the best of your knowledge have eBay ever accepted photos or video clips of packaging process as proof that they were packed correctly?

I've read loads of threads here and every example I remember says the opposite.

2. If they don't accept videos or photos as proof how exactly do you prove to them that you followed their guidance?

Are they going to do a sudden change of policy and start siding with sellers instead of buyers on "Not as described" claims.

Are they going to tell the payment institutions that issue chargebacks that they believe the seller because they gave them their word that they followed eBay packaging guidance & that they won't enforce the chargeback?

3. Just to try and stop people forgetting. Their current terms and conditions allow them to change things without notice.

I'm sure they would only use that for the benefits of buyers and sellers though. I wouldn't expect them to use that in their favour.

No.

Not at all.

Never.

Niente.

[andha-21]

3910 active users online.

That's the most I've ever seen here.

Maybe they all want to compliment eBay on their outstanding service levels.

[wiganyankeeron]

Here is a scenario.  A seller sells a FRAGILE item for say £30plus postage costs (  I have never sold any such items so I don't know what the postage costs would be) The seller receives the item  and reports its damaged Who claims the compensation? Does the buyer  claim for the cost he paid plus the  postage Or does the seller  refund the buyer and claim his costs? 

[andha-21]

@wiganyankeeron 

The buyer has 2 guarantees to claim from. MBG and BPF. They will almost certainly be fine.

The point of this thread, it appears you missed it, is that seller coverage is conditional on following eBay's packaging guidance.

GREAT.

HOW EXACTLY DO YOU PROVE THAT YOU DID?

They've never accepted photos or videos as proof of adequate packing.

So unless they do a total turnaround in the way they work that just looks like 1 more trap.

[jma2815]

Follow ebay’s packing advice or else? Use ebay’s label or be penalised financially and perhaps with strikes / not received claims and other measures including loss of your account? Post within 3 days (but its PAID so POST NOW!) 

I’m not an employee working in an ebay warehouse, which is what this looks like they want us to be. 

I’m posting my last parcel for the foreseeable future on Monday and cancelling a couple of auction snipes I had planned for Sunday evening. I’ve also done a report to the CMA. This whole thing is too much of a mess to even consider continuing. 

[jonat_broad]

Away from the point of the thread (which I fully get what you are saying - you can't prove how you packaged something to ebay) the Buyer Protection Fee has NOTHING to do with making claims.

[andha-21]

@jonat_broad 

Did you mean something along the following lines?

1. As the BPF is a redundant secondary system to the MBG it's totally unnecessary for claims.

2. You view it as a fraudulent system and it's only purpose is to make eBay money

[cyclingjason090]

Pack everything within an inch of its life and then some more. Wrap that Cadbury creme egg mug in a duvet and put it in a box the size of a suitcase. It doesn't matter because as long as you use the label ebay creates at the time of listing they'll cover the difference if the parcel is bigger than their ai suggested

*for now until they realise they are paying more for postage

[andha-21]

They have your ideas covered in terms and conditions. The way they worded their legal threats was very open ended and covers lots of things, including your above post.

& they left reprisals wide open.

[jonat_broad]

The buyer protection fee is irrelevant to claims.

its clumsily named (note on Vinted it seems to essentially include the MBG(

it is nothing more than a fee to cover payment processing

[action_man]

No, that's not what eBay say it is.

[jonat_broad]

Of course they don’t. ITS MARKETING.

they do however state ‘it includes’

Secure transactions: All payments are encrypted end-to-end and handled by our trusted payments partners

that’s fancy words for payment processing for those who missed it.

[action_man]

Obviously I wasn't one of the ones who missed it.  By saying "it is nothing more than a fee to cover payment processing" I thought maybe you had though. At least you are now acknowledging that it's more than what you initially said.

[vinylscot]

I've said it before - the optics would have been a lot better if they had just stated that the MBG was no longer free in private sellers' sales. While it still would not have been popular, and it wouldn't have been the whole truth, at least it would have been closer to it.

[andha-21]

---

@jonat_broad wrote:

Of course they don’t. ITS MARKETING.

they do however state ‘it includes’

Secure transactions: All payments are encrypted end-to-end and handled by our trusted payments partners

that’s fancy words for payment processing for those who missed it.

---

Well the way you said that it sounds more like you view it as FALSE MARKETING.

[jonat_broad]

Nope. Not at all.

you might not like it but semantically all of the things in the buyer protection fee are related to buyer protection.

I agree it’s all a mess but fact is a lot of people seem to think the buyer protection fee is the same as the money back guarantee. It isnt.

[andha-21]

---

@jonat_broad wrote:

Of course they don’t. ITS MARKETING.

they do however state ‘it includes’

Secure transactions: All payments are encrypted end-to-end and handled by our trusted payments partners

that’s fancy words for payment processing for those who missed it.

Just spotted this.

Do you know that's the only one of the 3 that isn't labelled/tagged as NEW?

---

[jonat_broad]

Yes, because it’s always been secure.

But again.

secure payments isn’t something that sprang out of the ground in the year dot of was a one off payment for eBay. It has to be continually paid for.

security needs to be upgraded continually

servers need to be maintained

employees need to be paid

research needs to be conducted 

it is not free. Buyer protection fee we can all agree or disagree if it’s the right way to go about paying for it, but costs associated with payment processing exist.

[judydoodles]

I naively thought the postage contract was between ebay/buyer and then RM and EVRI.  If I sell with SD the buyer buys the label via ebay.  If the item arrives damaged the buyer reports it to ebay and they get refunded (without involving the seller)...is that not how it works?  😰

[edwardian-dreams]

Will fragile items be compensated for loss (whether well packed or not well packed because is going to know that)

🤣

Is evri who DONT compensate for damage here suddenly going to? Or will eBay take it on the chin 

I also noted they say fragile items CAN be sent through SD

Not that you have to

because weekly chat staff said they can be sent with old postage system