Appealing listing suspension for 'policy violation' taking ebay ages to respond

[mod81]

Ebay removed one of my listing for a claimed policy violation of 'offering to buy or sell outside of ebay'
This was because I had listed a PC peripheral which i didn't have the software for so linked to the manufactures support website where the buyer could download the software directly. So unless i'm now a multi million pound tech company anyone real person who viewed the listing could see I wasn't trying to sell outside of ebay.

Of course this was probably a bot that saw a link on a listing and suspended it automatically, but this was almost a week ago now and I followed the procedure to appeal the listing suspension and yet still not heard anything back from ebay support.

I contacted ebay customer services today and was told that the CS rep would email the specialist appeal dept to chase it up and they will get back to me within 48 hours as it was not possible for me to speak to anyone in that dept directly.

This once again shows how sellers are treated as low importance on ebay, as if i was a buyer they would not make me wait a week for the result of a simple appeal will will take someone 2 minutes to investigate. 

[reloveit]

Hi Mod81

I gave the exact issue and it's been months since I appealed. I relisted in the meantime, but you're right, their so called 48hrs appeals timeline mentioned by their CS, is most definitely to get you off the phone. 

I hate seeing it in the app along with a glitch where a buyer collected 2 items, separate listings. I entered both codes and yet they still show as   'post to buyer' even though the backend shows as collected!