eBay

coopuk · ‎12-11-2025

Hi, bit of advice please!

I used ebay simple delivery for an item, buyer chose to use Evri. Buyer has now contacted me to say that the parcel was ripped open and is missing pieces. What's the process? Do I get them to report an Item Not Received, or report to ebay that Simple Delivery failed?

lapollynka · ‎12-11-2025

I had a similar situation, the parcel got damaged in transit. I advised the buyer to open a case under “item damaged through shipping”, and eBay refunded them automatically without taking any money from me or requiring any action on my side.

jckl1957 · ‎12-11-2025

They need to start a return using the reason 'damaged in transit'.

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)

4_bathrooms · ‎12-11-2025

Just to clarify the exact reason your buyer needs to select is "Arrived damaged".

If your buyer selects any other reason - including "Missing parts or accessories" - you will be held liable for the refund.

Give me ambiguity or give me something else.

4_bathrooms · ‎12-11-2025

@coopuk wrote:
Buyer has now contacted me to say that the parcel was ripped open and is missing pieces.

What does the delivery photo show on the tracking?

Give me ambiguity or give me something else.

coopuk · ‎12-11-2025

The buyer states that he is an older gentleman and does not possess a smartphone to take pictures of the parcel...

coopuk · ‎12-11-2025

My bad, totally misread the reply (I'm an older gentleman) 😉 I'll check to see if there is a delivery photo.

4_bathrooms · ‎12-11-2025

@coopuk wrote:
The buyer states that he is an older gentleman and does not possess a smartphone to take pictures of the parcel...

Evri's tracking should have a photo taken by the delivery driver that will show what the driver delivered and in what condition. Does the package look damaged in that picture?

Give me ambiguity or give me something else.