"the postcode in your Primary post from address is not valid"

[armadilloaudio]

This is only appearing against one delivery option out of all of them (the one I want to use - Evri Next Day) all other options are selectable.

I have already used the packlink site to get around this problem for two other packages this weekend, but now that is also refusing to generate labels for me (they say 'in process' and never finish).

I'll have to go outside of ebay/packlink to arrange shipping, which I don't want to keep doing.

It seems like this must be a bug.

Any resolutions? I'm sure someone will say "don't use Evri" but all of my problems have come from Royal Mail.

Thanks.

[marco@ebay]

Hi armadilloaudio, thanks for your post.

Did you manage to post the item in question in the end? If so, and you're still experiencing this, could you please let me know the item number, so I can take a look for you?

Thank you,

Marco

[armadilloaudio]

Hi Marco, thanks for the response.

The item was 306833697054.

I had to send with DPD in the end to ensure it was shipped in time. Maybe it was just the address for that one being exlcuded by Evri from their next day service (though it's not on the excluded list).

I have shipped other items since with Evri Next Day using packlink with no issue.

In any case, the original problem from the title is still occurring for all of my orders. This is adding a lot of friction to my shipping process. Clearly there's nothing wrong with my postcode if all other postage methods are available.

Thanks, Chris

[marco@ebay]

Thanks for your reply, armadilloaudio.

I've just reported this for you, and as soon as I get an update from your end, I will post back here to let you know.

Thank you,

Marco

[marco@ebay]

Hi armadilloaudio, thanks for your patience on this.

I've just got an update on this, and the team wasn't able to replicate the issue since the example you provided was already delivered. I realize that you said it is happening with all items, but could you please confirm another item number of an item that hasn't been sold yet, but you can see the problem in question?

Thank you,

Marco

[armadilloaudio]

Hi Marco, thanks for the reply.

I don't have any items sold, but not shipped, right now.

However, the issue can be replicated if I use the 'get another label' function for items I have already sold. Including against items I sold before this problem arose.

I will still update you with an item number the next time I have a suitable one for you. I usually ship items the next day but will try to give the most lead time possible.

[marco@ebay]

Thanks for that, armadilloaudio. I will pass that on as well, but if you could still confirm the item number when you can, I'd appreciate it.

Thank you,

Marco

[armadilloaudio]

Hi Marco,

Here's one, but as it's the weekend, don't know if it's any use as I will be shipping Monday: 306843062731

Same issue as the others. I cannot select "Evria Next Day" but other services, including Evria, are fine.

Cheers

[marco@ebay]

Hi armadilloaudio, thanks for your reply.

I've just passed this on for you, hopefully this one will do the trick this time. Once I get further updates, I will let you know over here again. 👍

Thank you,

Marco

[armadilloaudio]

Hi Marco,

Here's another one I will be shipping tomorrow.

306849583498

Probably the most lead time I can give you on a weekday.

Thanks, Chris

[marco@ebay]

Hi armadilloaudio, thanks for your reply.

This is perfect, thanks so much for sharing, I really appreciate it. I've just added this to your report, and hopefully this will help them to resolve the issue in question.

Thank you,

Marco

[marco@ebay]

Hi armadilloaudio, thanks for your post.

The team is looking to confirm if this is consistently happening with all your orders, or only some of them? As in, does this happen every now and then kind of thing or have you noticed a pattern?

Thank you,

Marco

[marco@ebay]

Hi armadilloaudio, hope you're doing well.

We'd need you to confirm the above if that's ok please, otherwise the issue might get closed due to inactivity.

Thank you,

Marco

[armadilloaudio]

Hi Marco,

It's been happening on every order for weeks now.

The inability to use this function means I've now moved on to purchasing postage directly from the couriers as my permanent solution. This has proven quicker, easier, more reliable and cheaper.

Even if this gets fixed, I'm not going to move back.

Thanks for your help, I know it's not your fault.

[marco@ebay]

Thanks for your reply, armadilloaudio.

Oh I am sorry to hear about that, but I will still feed this back to the team, even if you don't want to use the feature in question, it should be available, but I appreciate the update.

Thank you,

Marco