Why is Global Shipping tracking never updated?

[michauk_xsyi8rq]

Anyone know why the Global Shipping Centre in Lichfield NEVER update their tracking to item received by them? This is especially relevant now due to the wonderful new payment rules. I've had items half way to the USA  and confirmation of delivery to Lichfield by the carrier BUT still comes up as "not received". Did they send a box of fresh air?-after all, my item was "not received"!!  This has happened for years-it's not new BUT if E-Bay insist on implementing these rules, they should ensure that their partners, ie. GSP, have WORKING systems in place. Is the system broken or is it laziness, incompetence or what?

[colinive]

The problems with the Lichfield GSP hub may be related to this:

Pitney Bowes Announces Value-Maximizing Exit Path for Global Ecommerce Segment | Pitney Bowes Inc.

Plus there have been severe problems with the US Postal System since late last year.

[fruitflower22]

No, no joy. It reached the Midlands Centre over a week ago, but it hasn't been scanned as arriving at the Lichfield centre, so no payout until 24 hours after that happens! I posted via Royal Mail tracked 48. Yesterday i posted another GSP item via Hermes it will be interesting to see if that registers as arriving in Lichfield. If so, although I don't like EVRI, I may convert to using them for GSP items. No help from Ebay. I have filed a claim with Royal mail, so that might get that one looked at, as I doubt they'll want to pay out £45 plus postage refund! 🫠

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[fruitflower22]

My items are off to Ireland and Italy!

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[redegan82]

So another sent yesterday special delivery it said it was recieved at 1.14am into Midlands mail centre  then it said arrived at 2.34am to the midland mail centre but no more tracking then this afternoon it had an update of delivered and signed at 1.44am but because this time is before there last update it looks like it's been scanned and then unscanned even though tracking says delivered it doesn't show on ebays page as delivered it just says payment pending delivery. This is a joke I've removed ebay global shipping on all 40 of my items now until this is resolved. I'm losing the will to live going back and forth between royal mail and ebay 

[fruitflower22]

I totally understand and have started taking some off GSP and will opt out from now on until service resumes to a satisfactory level! Some listings seem locked and I can't change them though!

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[redegan82]

Yeah depends if you have offers or bids on them but i won't be using again until sorted which will lose me a lot of sales or just take longer but hopefully things resume to normal and they start paying us within 24hrs of payment from buyer 

[fruitflower22]

Yes, let's hope so!'

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[jjambadger27]

If anyone wants to know where their items are, enter the Royal Mail tracking number into this Pitney Bowes link

https://trackpb.shipment.co/track

Like me, you'll probably see that despite incomplete RM tracking, the item did reach the hub even though there's no indication of that on eBay and also that it's been delivered to the buyer. 

Seriously, how hard it is for eBay to not have proper integration with Pitney Bowes to display the info that I accessed? Of course, my funds have not been released. I'll be calling eBay in the morning who better release the money ASAP. 

What a mess. 

[fruitflower22]

Thank you so much! I could track my item on the Pitney Bowes site, and it reached Lichfield on the 14th, so i should have received my payout on the 15th. It was delivered and signed for on the 19th in Ireland. I spoke to a help person at Ebay this morning, and he said Royal Mail didn't scan the item at Lichfield, so no other tracking will show on their system. He did say funds will be automatically made available 14 days after transaction. So just 2 days from now. Let's see if that works! It certainly puts me off doing GSP.

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[un4ltered]

I’m having the same issue Evri have marked as delivered to GSL Lichfield tracking hasn’t updated on eBay to reflect this. Item number: 20-12692-18438

[fruitflower22]

Mine has still not updated after 2 weeks! But I've had my payout- it comes after 14 days automatically if tracking hasn't updated. It is a shame,but I did have a successful Hermes GSP delivery and quicker payment, so I hope yours comes through soon.

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[jjambadger27]

It won't update. Imagine if we had to rely on it updating to get our money...

[cashinhandpawnbrokers]

thank you to jjambadger. I have 3 items currently at global shipping, 2 marked delivered by royal mail, one was not (which isn't unusual, particularly to the GSP). All 3 have no onward updates showing on ebay but by tracking them directly I can currently see that all 3 have made it to the destination country.  Therefore it seems ebay's integration with pitney bowes is currently broken and needs to be fixed. I would also suggest that once they have fixed the onward tracking they do also implement the payment upon confirmation that PB have processed the parcel, regardless of if initial courier has marked parcel as delivered or not.

[sparkle_kitty]

Totally agree with this post, thank you for sharing. Given the stupid new payment rules I am now shipping all ebay international shipped items to Litchfield Tracked 24 via the Post Office (nothing to do with Everi) - to get my money quicker.

On EVERY occasion ebay is not updating as delivered (to Hub), when the item has clearly been delivered to the distribution hub. Can't help but feel this is another deliberate act by ebay to hang on to my money for longer, while I take all the risk and expense with no item, no payment and have to fork out for postage.

Not happy.

[sparkle_kitty]

Totally agree with this post, ebay international shipping does not update in line with the delivering agent. 

Given the stupid new payment rules I am now shipping everything Tracked 24 (Royal Mail) to Litchfield, to get my money quicker. The Post Office confirms delivery, but the status does not change on ebay? - ebay is not updating correctly. This is not an isolated case, it happens on EVERY shipment to ebays hub.

Can't help but feel this is another deliberate ploy from ebay to hold my money for longer. As private sellers we are taking all the risk and expense with every sale - no item, no money and paying out for postage. 

Not happy.

[fruitflower22]

I had the problem with the Royal Mail parcel not registering delivered at GSP, so had to wait 2 weeks for payout. My Hermes parcel was registered fine at GSP a week or do later, and payout was very quick- about 24 hours as it should be. It seems very hit and miss. The Pitney Bowes site gave total tracking information- sp I think you are right- their system and Ebay are not syncing properly. Tech people please can this be sorted?!
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[jjambadger27]

Someone needs to raise this in the Community Chat this afternoon. 

[fruitflower22]

Definitely. I will not be there. Please do somebody. It would make selling with Ebay a much nicer experience!😊

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[davrman]

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@sparkle_kitty wrote:

On EVERY occasion ebay is not updating as delivered (to Hub), when the item has clearly been delivered to the distribution hub. Can't help but feel this is another deliberate act by ebay to hang on to my money for longer, while I take all the risk and expense with no item, no payment and have to fork out for postage.

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I suspect this is more likely to be a Royal Mail problem than an eBay one. Perhaps the postie delivering multiple cages full of parcels to Litchfield every day takes one look and thinks "There's no way I'm scanning that lot"!

[jjambadger27]

It's a shame that nobody brought this up on the community chat earlier today. eBay could at least publicly acknowledge there's an issue, and sort it out. Maybe we need to start a crowdfunded for them as clearly the extra money they're getting in interest by hanging on to our payments isn't enough for resolving things when they go wrong.