Undelivered Item

[deanieslivers69]

I recently bought an item off EBay, the seller posted it through a carrier, which has failed to arrive, the tracking information shows as being delivered, but unfortunately I have never received the item, contacting the carrier, they informed me that I had to speak with the seller to get "their internal" process started, they cannot provide a POD or photo, where do I stand as the seller has informed me that due to them providing the tracking information which states it was delivered, they do not need to issue a refund, even the carrier has said it is up to the seller to contact them, seems as though I'm out of pocket either way.

[marco@ebay]

Hi deanieslivers69, thanks for your post.

If tracking information is showing the item as delivered, there isn't much we could do I'm afraid, as we generally use tracking information to action cases. I would recommend checking with neighbors or people to live in the house to see if they've taken the item in for you? You can try opening an item not received case, and communicate with the seller to see if there is anything they could do for you, but again, the case might not be closed in your favor due to the tracking information showing the item as delivered.

Thank you,

Marco