Unable to generate postage label

[vitaness]

Hi,

Is anyone else having issues generating postage label for ebay orders? When I try to buy postage labels for the recent orders, I'm getting the following error since yesterday: 

"We're still processing your payment for this label.

Please try again later."

[peterkowalski112]

I was unable to print the first label today, but the second one appeared with this message. 

[rigbyl01]

Yes I have the same problem , it is on another thread , Kate @eBay has reported it to tech .. this is when we should be able to post our way .. I now have to wait to post , when it could have been done early this morning 

[peterkowalski112]

I was able to print the first label, but I can’t print the second one. Do I need to cancel the order or should I wait?

[peterkowalski112]

Were you able to print the label? If so, how long did it take, please?

[rigbyl01]

I know you have not responded to me , but I would wait , they are looking in to it , other than that you can get the buyers address by clicking on invoices at the side of your item , post it yourself and cancel the label , but I am always worried they have used a different address at checkout , this needs sorting ASAP .. 

and eBay need to allow us to post our way and do away with SD 

[leighbayuk]

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@theregoesatenner wrote:

Same here, thought it had to do with updating my credit card expiry date recently, but it appears that's not the case.  Is there a common link on the payment method? I'm using a Mastercard.

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I thought payment came from either the buyer (buyer pays) or your pending eBay balance (seller pays). In most cases I wouldn't expect that you are directly paying for postage. In which case, the "processing your payment" error is very misleading.

[rigbyl01]

Check your transactions under payments , I did and the postage label has been charged to me out of my ebay balance .. a few are getting this message … your payment for postage label is still being processed , my sale was at 2 am this morning … just checked now and it’s still got the same message … Kate @eBay has raised a ticket for this glitch , yesterday i could not up,old pictures , tried more than one device .. same out come , I gave up in the end … there are so many glitches on EB … 

c

[peterkowalski112]

An official message on the eBay website would help. What should I tell the buyer? This isn’t a global problem, sometimes the label generates, sometimes it doesn’t. If I say there’s an issue, the buyer may say they bought from another seller and had no problem.

[planet_tech]

I'm having the same issue today, reported to eBay chat and logged by the agent, but how is the issue still occurring afresh so long after being raised. Surely advice on a workaround should be available??? Customer is waiting for his parcel !

We're still processing your payment for this label.

[handmadebyp]

Can you include me in the report as well please? I've got the same problem. Thanks

[planet_tech]

Add me please, I have the same problem on an order.

[ri-892879]

Same here postage outage!!

[mybighouseclearance]

I am getting this issue also. Thank you.

[the_overclocker]

Same issue here, was advised to buy the label separately and add tracking, but the "add tracking" number is also broken at present for me.

[zalz99]

We're still processing your payment for this label.

Please try again later.

On all orders today, yesterday was fine

[randomcooldvdsandstuff]

I'm currently suffering from this issue as well, frustratingly.

[tressygirl]

We've just been told the tech issue has been resolved and advised to clear cache and cookies and to try again now.

@randomcooldvdsandstuff 

[tressygirl]

We've just been told the tech issue has been resolved,  and advised to clear cache and cookies and to try again now.

@ri-892879 

@zalz99 

@the_overclocker 

[marco@ebay]

Hi all,

Just wanted to confirm what @tressygirl  said above, this issue is now fully resolved and it should work for you no problem. If you still see the same, please try clearing the caches and cookies of your browser and try again.

Thank you,

Marco

[qur1915]

Hi I am still unable to get the delivery labels. It still says try again later on the ebay app of multiple devices. Please help me out