Unable to generate postage label

[vitaness]

Hi,

Is anyone else having issues generating postage label for ebay orders? When I try to buy postage labels for the recent orders, I'm getting the following error since yesterday: 

"We're still processing your payment for this label.

Please try again later."

[**peaseblossom**]

Others have had this problem so sounds like a glitch but try suggestions on here:

https://community.ebay.co.uk/t5/Member-To-Member-Support/Simple-dlivery-postage-labels/m-p/7986499#M...

@vitaness 

[a2mn1lt]

I've had this problem too.  I contacted Ebay Customer Services on Friday and again yesterday as I have a parcel to post.  There is a problem with their system which affects 'multiple sellers'. The agent said it may take 24-48 hours to fix and that there was no manual workaround.  I was told that someone from Customer Services would contact me and I did receive an email telling me to buy the postage myself and then quote the reference number they gave me to get a refund.  I then had to email the buyer with the tracking number.  The system is still down so I will do this tomorrow, but I don't know what problems will be caused by the fact that I am probably late sending the item and I can't mark it as dispatched.  I have kept the buyer informed, and they've been very patient, but it's unfortunate that there's no backup when a technical problem at Ebay's end causes this sort of hassle. I'm also worried about negative feedback, but Ebay have said I can appeal if I get any.  It's still down now. 

[material-effects]

Same issue here — I’ve had a Simple Delivery order stuck on “processing payment” for over 48 hours.
I contacted eBay support and they said it was a system problem affecting multiple sellers.
I’m currently waiting for a solution and have informed the buyer.

If anyone has a confirmed workaround (e.g., official email from eBay permitting external postage), please share.

[marco@ebay]

Hi vitaness, thanks for your post.

This is a technical issue from our end, it is of my understanding that this is working ok now. However, it is not fully resolved and some accounts might still be impacted, so I will add you to the technical report in case you're still experiencing this, so it can be resolved for you.

I've included you in the technical report as well @a2mn1lt @material-effects.

Thank you,

Marco

[material-effects]

Thanks Marco — that’s helpful.

I’m still experiencing the issue on my account, so I’d appreciate being added to the technical report as well.

For anyone else affected: this is a platform technical issue and eBay are aware, so it may resolve on its own once the fix reaches your account.

[marco@ebay]

Thanks for your reply, material-effects.

Just to confirm, we don't have an estimated fix time, but once this is resolved, I will reply here again to let everyone know.

Thank you,

Marco

[a2mn1lt]

When I received an email from Customer Services after spending an hour on chat with various agents, they told me that I could pay for postage myself and then send them a message telling them how much I spent and they would refund.  However, it had to be under a specific reference which I assume related to the item number I'd given them. I've done that, but I'm waiting for confirmation from Ebay on how I mark an item as dispatched to avoid any penalties for late postage.  The buyer has the tracking details so they know it's on its way.  

[a2mn1lt]

Thank you for doing that.  I'm still getting the same message as below: - 

We're still processing your payment for this label.

I will have another parcel to post off tomorrow so assume I'll have to go through querying this with Ebay Customer Services again - hopefully it won't take as long this time to get approval to send the parcel by just buying the postage myself. 

[a2mn1lt]

A couple of minutes ago I sold another item and I am able to get the prepaid label for that item.  I tried again on the original item and I still get the same issue.  My worry is that I'll get a postage penalty on the first item so I've tried to contact Customer Services again. I hope that they are getting the message because I asked for a copy to be sent to my email, but it isn't there. I tried three times.  I have now uploaded a photo of the Royal Mail receipt and put a message with that so hopefully it'll get to the right person.  I've only just started selling again on Ebay so the last thing I want is to be penalised for posting late! 

[jake_dudey]

I would like to add that i have 2 items that im currently getting this error for.
Please can my account be added to the investigation

[material-effects]

Thanks — yes, eBay have confirmed in this thread that it’s a platform issue affecting some accounts. I’ve contacted Customer Services and they’ve escalated it, so hopefully it’ll be resolved soon for everyone impacted.

[stuartgordonltd]

Yes half way through my ordered it has stopped working 

[komorebianime]

Hi Marco, my deadline for posting an item was yesterday and I am still having this issue. I have contacted the buyer

[material-effects]

Just an update for anyone still affected:

The issue appears to have resolved itself on the morning of 20 January, which was 3 days after I first reported it.

Once the system recovered, I was able to generate and print the label and dispatch the item.

Hopefully this helps others who are still waiting — it seems the fix is rolling through accounts gradually.

[leighbayuk]

Not resolved, I experienced this yesterday (24 January). In my case the label failed but the collection booking was successful.  I then had a terrible experience with support trying to fix it. Full details in the longstanding thread.

https://community.ebay.co.uk/t5/Postage/Postage-Label-not-generating-error-It-was-not-possible-to/m-...

[pes_community]

I'm getting 

We're still processing your payment for this label.

Please try again later.

today

[bellarosiebooks]

I also have same issue can you add my account to this issue 

[kbsvideo]

Still happening 😥

[theregoesatenner]

Same here, thought it had to do with updating my credit card expiry date recently, but it appears that's not the case.  Is there a common link on the payment method? I'm using a Mastercard.