eBay

cmtr29 · ‎21-10-2025

Firstly my apologies if there is already a thread on this topic (I’m surprised that there doesn’t appear to be any given that I am assuming this issue is widespread).

I have just been to a parcel shop to drop off two parcels however upon scanning the first QR code received an error message on the screen to advise that the code was invalid, possibly because the label has already been used.

upon checking my emails I received an email from eBay at 1550 this afternoon which said

”

We’re writing to let you know that we are currently experiencing a technical issue affecting Simple Delivery Evri Ship-to-Store labels.

You’re receiving this email because you recently generated one of these labels.

If you haven’t yet dropped off your parcel at an Evri drop-off location, please hold off for now and wait for further communication from eBay.”

Firstly I am not sure what they mean by ship to store labels, as the item is being delivered to someone’s house, But nonetheless, I have checked and yes, it is not working.

Secondly I’m wondering is there any resolution to this in sight as I’m soon going on holiday? Therefore if the issue is not fixed by Thursday I will be unable to dispatch the item for two weeks.

And finally why our buyers not being advised by eBay officially that there is an issue with labels. I have taken it upon myself to message the two buyers but both of them have replied seemingly highly suspicious of my intentions given that there is no evidence of this system outage on the eBay website nor on any news website

siojones109 · ‎28-10-2025

Hi there, I still can't locate the package that I sent over a week ago. I've been in contact with Evri as well as ebay. Tracking said it was due to be delivered on Friday and then Monday. Now Evri say it missed the courier and is at their hub. Ebay have suggested I get the buyer to set up an 'item not received' complaint after waiting a couple more days. I'm still none the wiser and I would guess this is frustrating for the buyer who may well just cancel the sale if this goes on any longer. What a pain. I normally use Royal Mail but the buyer selected Evri for some reason even though it was a lot more expensive. I'm not a professional seller but this situation where ebay or the buyer can choose a different delivery is annoying, especially when I've taken time to work out what would suit the item best based on experience and cost.

cellotone · ‎28-10-2025

I feel your pain. If evri says it is at its hub that sounds promising so perhaps wait a few more days and hope it gets there. You could contact the buyer to keep them up to date and they' should appreciate you doing that. I'm in a similar situation. My re-send is also in evri's system, as shown by the tracking so I'm just hoping it gets there. You might not have realised (as I didn't) that you can take off the option for the buyer to click and collect and also for using evri in your account - under 'selling' - postage preferences.

timypeg · ‎29-10-2025

I’ve also been hit by this issue as a seller and currently the last evri update was last Friday with “we’re processing your parcel at our hub”. My

buyer is getting pretty frustrated now but have told them it’s out of my control.

My biggest issue though is that me and my family are going on a holiday trip for a couple weeks Friday and worried they might try and deliver when we aren’t here. Any one have any advice for my situation?

cellotone · ‎29-10-2025

You could try going through the options evri give for where the parcel can
be left - neighbour, safe place etc. and let your buyer know.

wellzyscomics · ‎30-10-2025

Having the same issue with a present for my wife and unfortunately the seller only sends via that POS service Evri. As a result I had to open a case with ebay initially denying anything was wrong only to be told that there is a problem. I've now got to wait another 2 weeks for the case to be resolved.

Will never order from a sellet again that only uses Evri

wellzyscomics · ‎30-10-2025

You can't as Evri won't let you change anything and you can't even call them over it as the automated service tells you it's a technical issue and hangs up.

Useless tw@ of a service they are.

I'm now avoiding any seller that only uses Evri

cellotone · ‎30-10-2025

If you remove Evri from your postal preferences in your account settings, I
don't think a buyer would be able to select them, at least that's what an
ebay chat agent (real person) told me.

fluffandbother · ‎30-10-2025

Hi - I had two items that could not be delivered due to the tech issue 'ship to store' with Evri. Both made their way back to me safely as auto-returns but at VERY different speeds - even though they were sent out at the same time? One was returned to me in a couple of days, the other took a week (coming back from Glasgow area). Once I received them back I checked the packaging was still robust enough for another trip... and I just printed off a new label and stuck it over the top of the other ones. They're now on their way back to the buyers (again). I have been messaging my buyers directly to keep them up to speed. Ebay has had the cheek to assign a 'running behind' note on the re-posting date for the slower one - errrr yeah it's late because of Evri? Grrrrr.