Simple Delivery - label not used

[soundsreasonableuk]

Hi,

As with most of us I am now forced to use Simple Delivery and I don't like it or being forced to use it and my already listed items amended to simple Delivery.

I use free delivery on my items.  

What happens if its listed on my items as Simple Delivery but if an item is sold I send it via Royal Mail Click & Drop or pay at the Post Office and don't use the QR Code or label???

Up to now I have never used Simple Delivery always used custom postage

Is the postage label money taken off my items price regardless of if I use the QR code or not

thanks in advance

[tressygirl]

If you use ' free postage'  meaning Seller pays,   and  you use your own postal service / charges,  you need to manually  cancel the label for a refund,  and must do so within 14 days.

Cancel the label here :

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

@soundsreasonableuk 

[soundsreasonableuk]

Thanks tressygirl

Just had an interesting conversation with Ebay customer services, they use Royal Mail Tracked 48 as the default service on anything values unto £750.

Tracked only has compensation of unto £150 

The advisor told me that Ebay cover the loss

hmmm...

[xyz307xyz]

That is the policy. The buyer gets the money back from ebay, not from Royal Mail, Evri nor the seller, in theory.

I don't know what happens if - the item is delivered but (apparently) stolen from the doorstep nor (apparently)  been tampered with - e.g. empty box delivered nor if someone determines the item wasn't protected enough from damage, ... etc.

[xyz307xyz]

"Is the postage label money taken off my items price regardless of if I use the QR code or not"

Yes.

You can claim it back, but who knows what ebay will think about sellers avoiding Simple Delivery just because they don't like it.