Simple Delivery compensation

[shanm_9847]

Just to say that I only used once, so far so good. 

However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.

After double checking with eBay's CS, I was told that:

*Royal Mail Special Delivery isn't provided.

*if a parcel is lost or damaged,  the courier will cover it all if via Simply Delivery.

It sounds too good to be truth, coz in that case,  I don't need to use Special Delivery and there's no need to worry for some worse case scenarios. However, I still have doubts because I asked 2 CS persons to send me the link of T&C. They promised and yet didn't. I found it a bit tricky, because even RM Special Delivery only covers £2000 or £2500 at maxium. Some luxury items, say a Rolex or Hermes would pass the limit easily.

Does anyone know where I can find this T&C?

Thanks.

[shanm_9847]

I've been a skilled seller elsewhere for 20 years(drop-shipping owner). I usually send out my goods abroad.

Tbh, RM's been very reliable if it's internatonal tracked service. Throughout these years, I only had one bad experience which my parcel was dampened for some reason. I also had a deep look into prohibited items long ago as internation sevice is trickier.

However. the domestic service can be very unpredictable. I sold a watch which the RRP was £1000 to a customer. It looked like either the customer broke it, or it was damaged during transit. I believe it's the former as the buyer claimed the problem 10 days after receiving it. Anyways, RM refused the claim as they said the item needed to be packed with air cushions etc. I sent out it watch using its original watch box, which it's very soild and with padded materials inside. Also, it's packed in a soild cardboard box. So why should I need to put 'cushions' in between? Luckily eBay reimbursed the refund to the buyer from their pocket. You see, it shows how tricky the T&C can be. 

[ed_58611]

Please go to eBay's Ts & Cs page - link provided above - and scroll to the bottom of the page

[dantwocats]

it says Starting from 7 April, Simple Delivery will apply to your existing live listings ? as well  so the new postage will be more than the £2 /£3 existing items for sale + a big hit if doing low postage of other low cost items ,how the hell is that going to work .also they say if the Simple Delivery label is wrong (lower than it should be ) ebay will get RM & EVERI to cover the cost ,  see pigs flying, postage was working well and now 20 years on ebay and its gone #, 

[dantwocats]

 just looked and it is £2.74 for a letter ?

[mking007]

totally agree,  royal mail special delivery is a must.  new gaming graphics cards etc are £500-£2000,  you don't send these by £100 compensation - 24/48hr tracked delivery.

These must be sent using a RMSD.

[dantwocats]

? on the over page its £2.70 and also says Simple Delivery will automatically apply to all new eligible listings. Your existing listings will not be affected. so what is right ? now on hold for 47min with customer services , all block up with happy sellers

[brainuk]

Existing listing will be changed as of the 7th April!!

[jusali]

Yep, totally. I am selling my model car collection and only sell special delivery. They're high value delicate items I pack well and RM special delivery has worked well over the years.  No complaints.

I don't trust it at all and if I didn't have the last few left to sell  I would be out of here ASAP. Ebay is sucking the life out of its own auction site. It seems .

And they hate private sellers.

[parsley2003]

I tried to do a relist and it's there so i think it applies to all new listings from today. CS lying through their teeth for months. Invoicing gone, can't refund any more, controlled postage. All planned for over a year. I hope they live happily in the grave they have dug

[jond1492]

This is why so many people refuse to use EvriParcelNicked, because there's literally nothing that someone can send with them, that doesn't (or couldn't) be talked out of compensation.  There are so many loopholes with the EvriParcelNicked Terms & Conditions, that it'd be quicker if they simply told you what you CAN send with them!

Honestly, if Simple Delivery goes ahead, in a forced manner from mid-April as is planned, then there's going to be:

1 - A lot of eBay Private Sellers who will simply NOT use eBay anymore, and will go elsewhere, and

2 - A lot of claims for non-receipt/damaged goods that eBay are going to be having to compensate for!

Regardless, I'm NOT going to be helping eBay get rich (!) by cosying-up to the worst UK delivery company on the planet!

[parsley2003]

Don't they just, want this to be a high end site 😂 think that having Royal Ascot days out, sponsoring a Formula 1 team and Loved Island makes them posh

[parsley2003]

People had better get their weights right new rules today and pray that none asks for a return

"You also acknowledge and agree that should the buyer request a return, you may be responsible for refunding the buyer any outbound delivery costs (including for express delivery) for the label provided to you, and that the outbound delivery costs will be deducted from your account to execute the refund. In the event that you declare the size and weight of your item at listing, you will be responsible for ensuring you declare this correctly. Should we find that you have under declared the size or weight of your item and additional delivery costs are due to eBay, the additional delivery costs (including any applicable administration or other fees) will be deducted from your account and paid to eBay."

[shanm_9847]

I'm aware of the T&C from Royal Mail as I'd read these long ago.

My question is according to the 'what's eligle?' part, it seems it's eBay to  make the decision, and yet eBay also informed me that the compenation depends on the courier. 

[edwardian-dreams]

Simple delivery won’t be applied to items priced over 750£

so wack a high  price on, then special delivery pops up, then when you change your item price to the real one

special delivery remains, along with ability to amend size,weight,price of postage 

in theory (hoping)  this should still work when the definitive changeover happens

[dion5feb2016]

Useful info, thanks

[dion5feb2016]

On no, you mean I am not posh as I don’t do any of these things, Love Island, seriously, gimme a break, didn’t know that, best laugh I have had in ages

[dion5feb2016]

So true. Even when in the past I have sent items by evri which I am very entitled to send they have argued the toss so much. In the end I told them to get stuffed, contacted the CEO office and got ,h money back, had to do that around 3 times for different items but it worked, solved within a couple of days of me contacting the CEO office. They are cowboys beyond belief, they care not 1 iota for customers, treat their items with such disregard and disrespect

[dion5feb2016]

Nooooo really, what eBay lying, surely not! My email this morning from them stated 15 April, well I knew that was an untruth!

[brainuk]

All new listings from 15th April. Existing will start to change as of the 7th.

[angelline-kimono]

Hi a number of replies have already given the page with the T&Cs. https://pages.ebay.co.uk/shipping/delivery/seller-terms/

But under the section entitled Eligibility, it says the following ( please see below).

Surely section b) is saying that the maximum compensation is £750 or have I misunderstood something?

5. Eligibility. 

a) Item Eligibility.

Not all listings on eBay.co.uk are eligible for the Services. eBay will determine which items are eligible for the Services. eBay reserves the right at any time, in its sole discretion, with or without notice to you, to alter or amend the eligibility requirements for the Services, including, but not limited to, limits on the number, type, category, and/or value of items and/or transactions.  

b) Price Eligibility.

Items must have a ‘Buy it Now’ price, auction starting price or reserve price of £750 (inclusive of taxes) or less to be eligible. 

c) User Eligibility.

The Services are available for eligible listings by private sellers only. 

"