SIMPLE DELIVERY COMBINED WEIGHT ON LABEL IS WRONG AND NOT WORKING CORRECTLY.

[angelline-kimono]

Hi All,

So Simple Delivery was working quite well I thought, after the initial hiccups but recently it seems to have gotten a glitch.

On Dec 16th I sold two items to the same buyer, one was listed as weighing 2kg and one was listed as weighing 1kg.

However the combined postage label had a maximum 2kg on it. 

Previously there had been a button you could press if this was incorrect and you could choose another option on size and weight, but this was no longer there. 

So I phoned customer service.  After they had checked and agreed that I had put the weights in correctly on the listings, they then had to put a request through to the relevant department to re-issue the postage label with the correct combined weight. However, they explained it would take 48hours. Because it was so near to Xmas, the buyer cancelled the order which was really upsetting for both of us.

I thought it was a one-off glitch but apparently not. 

Because, today I sold two items to another buyer. Exactly the same thing happened. I was only offered a label with maximum weight of 2KG. The message by the parcel size for the label says something along the lines of "don't worry if the parcel is not exactly the right size, as long as it is not over the maximum of 2kg".  WELL OF COURSE IT IS HEAVIER THAN THAT, BECAUSE 2KG PLUS 1KG = 3KG.

On this occasion, by leaving out all of my normal internal wrapping, I was able to get the combined package weight to 1990g and therefore I was just able to use the existing label. Otherwise  I would have had to go through same rigmarole of calling customer service and waiting days for the correct label.

SO, the system of combining the weights on simple delivery has gone wrong and someone needs to notice and fix it. 

I spoke to customer service who really had difficulty understanding the issue. They eventually said they would file a report but who knows if anyone notices that?

EBAY, PLEASE PLEASE, FIX THIS GLITCH!!!!

[style_wise]

Only other peeps like you will reply here. You raise a very important point! Technically the courier should honour the Simple Delivery label, and you could send anyway.

Do you know about Help from the Community > Chat with the eBay Team on Wednesdays live from 2-3pm? It would be good to flag this issue up. Or you can use the ? icon on your home page to Report a Technical problem.

[angelline-kimono]

Thanks . Haven't had the issue arise again but I will do  as you suggest if this happens again. 

[angelline-kimono]

Ok here we are again with incorrect combined postage labels weights.

Recently I sold 3 orders of more than one item. On all 3 occassions the combined weight was less than the weight of the items. THIS HAS TO BE FIXED.

The first time four items sold which weighed about 2.3kg, I was offered a maximum weight of 2kg. I phoned ebay they said they would send a request to the 'powers that be' to get a corrected label, they said it would take 24hours. So over a day later I phoned again. They said it had been 'escalated', I would definitely get a correct label in 48 hours. I waited. Nothing happened. Eventually I found that on the app rather than on my PC, there were options to change the weight. So I did that and printed the label from there. It didn't say the weight on the label but it got to the buyer ok.

I just checked back over my email reciept for this label and it still shows 2kg.  I waited 3 days for a promised upgraded label that never came.

2nd time, two items sold, each was listed with 1kg postage label. They gave me 1kg postage label for both. By leaving out all my lovely packaging, I just squeezed the two into a parcel just under 1kg so used their label.

third time today. Two items sold each with 1kg postal labels. They weigh 1.4kg altogether but I was only offered a 1kg label. I know it says the post office will take it up to 2kg but just offer me the correct label please.

This has to be sorted. I can't be doing this everything time I sell multiple items together especially if they weigh over 2kg when combined. FIX THIS EBAY PLEASE. 

Additionally one of the agents told me that the AI reads the description for the weights which I do put in. I have just been showing the item weight not the packed weight. They told me it should be the packed weight. The second agent I spoke to told me this was rubbish. The third one told me it was true.  So I went through 125 listings and individually changed the weight to show the shipping weight rather than the item weight. Still got the wrong label after doing all that work. Great!