25-09-2025 11:35 AM
Hi,
I seem to be having a situation here with Ebay and Royal Mail. This is what happens:
Someone buys something, I go to the postage options and click on "Collect Parcel" and get a pop up thing saying Royal Mail will collect on such a day. Happy with that, they say they will bring label and click on the link to generate the label. That all works fine. I get two emails, one from Ebay saying here is your label, and one from Royal Mail saying "Your Royal Mail Collection - Confirmation"
The next day the postman comes but tells me that on his system it is telling him the parcel is at a different address and not my address. Each time I book a collection it's a different address - all local to me. I have checked my address on the email I get from Royal Mail and it's my address each time. I have checked my address in Ebay and it's correct.
Postman knows that if there's a rogue label then it's me, so will come and collect anyway. But just wondering if anyone else has had this problem.
25-09-2025 11:42 AM
Check all your addresses on here:
https://accountsettings.ebay.co.uk/uas/addresses
If one does need updating I'm not sure if that will work for existing listings.
25-09-2025 11:48 AM
Hi,
Yeah I've been on there and made sure that all of my addresses are correct.
26-09-2025 10:08 AM
Hi ero.vrko1, thanks for your post.
If you confirm the item number for the transaction this happened with, I can take a look to see what's happening there.
Thank you,
Marco
26-09-2025 10:57 AM
Hi Marco,
The most recent time it happened was with this item:
Item number: 116727887214
Thank you.