Royal Mail and Ebay

Hi,

 

I seem to be having a situation here with Ebay and Royal Mail. This is what happens:

 

Someone buys something, I go to the postage options and click on "Collect Parcel" and get a pop up thing saying Royal Mail will collect on such a day. Happy with that, they say they will bring label and click on the link to generate the label. That all works fine. I get two emails, one from Ebay saying here is your label, and one from Royal Mail saying "Your Royal Mail Collection - Confirmation"

 

The next day the postman comes but tells me that on his system it is telling him the parcel is at a different address and not my address. Each time I book a collection it's a different address - all local to me. I have checked my address on the email I get from Royal Mail and it's my address each time. I have checked my address in Ebay and it's correct. 

 

Postman knows that if there's a rogue label then it's me, so will come and collect anyway. But just wondering if anyone else has had this problem. 

 

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Royal Mail and Ebay

Check all your addresses on here:

https://accountsettings.ebay.co.uk/uas/addresses

If one does need updating I'm not sure if that will work for existing listings.

 

 

 

 

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Royal Mail and Ebay

Hi,

 

Yeah I've been on there and made sure that all of my addresses are correct. 

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Royal Mail and Ebay

Hi ero.vrko1, thanks for your post.

 

If you confirm the item number for the transaction this happened with, I can take a look to see what's happening there.

 

Thank you,

Marco


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Royal Mail and Ebay

Hi Marco,

 

The most recent time it happened was with this item:

Item number: 116727887214

 

Thank you. 

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