Royal Mail Label Refunds - When Buyer Cancels or Label Printed by Mistake

[k1techcare]

Hi everyone,

I’ve noticed a problem and wanted to see if anyone else is experiencing the same.

When we buy a postage label through eBay (Royal Mail), and then the buyer cancels the order or we accidentally print the wrong label, there seems to be no way to get a refund.

I’ve tried contacting Royal Mail directly, but they say I need to contact eBay. When I contact eBay, I never get a refund back for the unused label.

Has anyone here managed to successfully claim back a refund in this situation? Or is it just a case of losing the money each time?

Any advice or tips would be appreciated.

Thanks!

[supermanifest]

I have cancelled a few RM labels in the past. For business sellers, there is a link to do it in the postage labels section of the orders section. There is a menu where you can cancel a label. Takes a while to get the refund.

[brainuk]

https://www.ebay.co.uk/claims/simple-delivery/refund/seller

This is the link where you can request a refund for unused postage labels. I have just had 8 refunds in one go and these date back to the beginning of August. As long as you fill all the details in correctly you should get the money back within 30 days. If your buyer paid for the label, then the buyer will get the refund within 14 days.

[jckl1957]

The OP is a business seller who does not use Simple Delivery.

[jckl1957]

You do have to follow the proper process to void or cancel your label.  You don't automatically get a refund for those unused labels. Here is what to do in future:

How to cancel a postage label

Labels purchased on the eBay labels platform need to be used within 14 calendar days. If unused, make sure to void the label within 14 calendar days to get a refund.

Here's how to void a postage label in My eBay or Seller Hub:

1. Select Selling in My eBay, or select Orders on the Seller Hub Overview page.
2. Select Postage Labels on the left-hand side.
3. Select Actions next to the label you'd like to void, and select Void Label.

[tessawessawoo]

I’m a seller - I accidentally posted an item to the wrong customer. That customer agreed to send to the correct customer and I refunded part of their sale to them to cover the cost if this. EBay now will not let you mark a sale as dispatched unless you actually buy a label. I have - through eBay - requested this label refund but I’m guessing the customer will get the refund and not me - not fair at all

[61stephenuk]

If the buyer originally paid for the delivery they will get the refund, however you should not be passing on another customers details, you should have paid for the return of the incorrect item and then sent it to the right customer yourself.