Refund for scanned Royal Mail Label

[freddyelmstreet1428]

Hi first time seller.

I bought a padded envelope label (£2.70) to post my package but it was rejected at the post office due to the package being the wrong size, forcing me to buy a small parcel label (£4.05) at the post office. After trying to contact support which took forever, and talking to about 3 agents I was told they couldn't refund the label due to it being scanned and that I'd have to contact Royal mail to get it resolved. After an email and phoning them up they sent me back to ebay who directed me back to royal mail to file a claim form which didn't look like it was addressing my specific problem. 

Any suggestions because I feel that ebay and Royal mail are just passing the buck and I'm caught in the middle. 

[**peaseblossom**]

See if you can cancel it here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

[tressygirl]

Did you buy it through the Simple Delivery process?  Then, click on this link which explains how to receive a refund for the unused label.

https://www.ebay.co.uk/claims/simple-delivery/refund/seller

If you bought the postage through Packlink, not SD  , then find your label with this link .  You may need to wait 24 hours for it to appear.

 https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'.

The refund will take between 5 - 21 days to process.

@freddyelmstreet1428 

[freddyelmstreet1428]

Tried that it doesn't work because ebay thinks it's been used when all the post office did was scan it then say its the wrong label

[freddyelmstreet1428]

Tried those but no luck.

[xyz307xyz]

Assuming it was a Simple Delivery label it sounds to me like your issue is with the Post Office, not Royal Mail. I'm not saying it will be easy to get the PO to refund but you are not alone in being told your label was invalid. See https://community.ebay.co.uk/t5/Seller-Central/Ebay-s-response-to-Post-Offices-who-refuse-Simple-Del... and various other threads (mainly older threads as most Post Offices seem to understand now (I guess))

Also see https://www.postoffice.co.uk/mail/guides/how-to-sell-on-ebay

If you have a personal eBay account, you’ll most likely be using Simple Delivery. This means the buyer pays for the postage and you’ll be sent a prepaid postage label. You can print this yourself or ask the Post Office team to print it from a QR code. Our branches should accept all parcels, as long as they’re within the service’s maximum weight and dimensions (20 kg and 61 cm x 46cm x 46cm).

[freddyelmstreet1428]

It wasn't simple delivery according to ebay 

[xyz307xyz]

I don't think I can add much to the advice in message #3 then; what error/info message did the packlink one give?

Out of interest what does it say if you put the tracking number in here: https://www.royalmail.com/track-your-item#/

[freddyelmstreet1428]

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@xyz307xyz wrote:

I

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I not sure what packlink is but when I put the tracking number in

We've got it

Your item was posted at Parcelshop, Glenavy Post Office [BT29 4LP] on 06-05-2025. More information will be available as it travels through our network.

And because the po scanned it ebay won't refund me saying its on royal mail who seem to want to send me back to ebay. 

[xyz307xyz]

Packlink is for the 2nd link in message 3.  i.e. for the £2.70 label.

In my view:

The Post office shouldn't have scanned the £2.70 if they were going to reject it.

If you are going there again - have a discussion about if they can "unscan" it (unlikely) and then why they scanned it before rejecting it. If they don't have a solution complain to PO centrally.

Or write off £2.70.

[sml192]

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@freddyelmstreet1428 wrote:

I not sure what packlink is

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Packlink are a postage broker but as this was a Royal Mail label they are not involved here. 

[xyz307xyz]

Following on from message 11

"I bought a padded envelope label (£2.70) "

How/where did you buy the label? On ebay?

[freddyelmstreet1428]

It was on ebay