Postage refunds

[d-o-y]

Would like to know why mentors are continuously giving out false information regarding postage refunds. I have sold about 15 items and have offered free postage using my preferred methods which were either tracked 24 or special delivery and have requested a refund using the link provided and have filled it out in full within the 14 day period and have received nothing. This dates back to 18 May so is way beyond the 30 days that I should have got refunds. As far as I know nobody else who offered free postage and has claimed a refund has received one. In view of this I do think that mentors should stop informing people that they will get a refund and stop providing the link as it is not being actioned.

I have been selling and buying on ebay for 23 years and have found it to be an excellent selling site up until now with this ridiculous insistence that people have to post items using SD labels and can only send by tracked 48 or EVRI. It is also noticeable that on trustpilot they are now getting a 1 star rating and most of the negative comments are recent and to do with the posting method.

[goodibags]

Why do you think the postage should be refunded? It is usually paid by the buyer. Or if an item is sent 'freepost' then with SD it's deducted from the original item price.

A refund would only be due if an item was lost in the post. Or if you used a separate postage label to the one SD provided.

[d-o-y]

 Refunds are supposed to be given if a different method of postage is used other than SD and the seller is paying for it and it is not happening which is why there are all the complaints.

[goodibags]

Yes, I understand. If you have upgraded the postal service to Tracked 24 or Special Delivery at your own cost then you should definitely get a refund for the unused SD label. After all, Ebay will have received a refund for it.

I don't know why it should take Ebay so long to process these but it sounds like you may just have to keep reminding them until they do.

[thepillenwerfer]

If you use Simple Delivery the Buyer can choose "Express Delivery" which is Tracked 24.  There's no reason to suspect RM treat Tracked 24 parcels with more care than Tracked 48; they just deliver them faster.  Simple Delivery covers most things against loss or damage up to £750 so, unless your items are worth more than that or one are of the few items not included in the scheme there's no need to use Special Delivery.

As for postage refunds it wouldn't be a problem if you let the Buyer pay.  Do you really think anybody believes they are getting it for 'Free?'

[goodibags]

Here are two more reasons to get buyers to pay for postage, there are probably others:-

1. There are no buyer fees (yet?) to pay on postage, these are only on the item price.

2. SD rates are subject to change, so rather than having to re-price your items each time you can get the buyer to take the 'hit'.