20-08-2025 9:37 AM
Today for the third time I have recived an email from packlink:
Courier:
Evri
Cost adjustment:
£3.18 (charge)
Tracking:
H051JA0134247599
Weight on label:
1000.00 GM
Billable weight:
1200.00 G
Date printed:
19 Aug 2025
How wrong again are they !
Label printed from ebay which states the following:
21-08-2025 8:27 AM
I have seen the odd post from other Sellers about both EVRI and Packlink overcharging on weight. If this is a regular thing, you could do what they do... photograph the package on a scale showing weight before sending. Then you can contact their CS with evidence to ask for a refund of the overcharge.
Having done all you can, if the situation continues you could get them investigated by contacting the ombudsman. In England this is the Postal Redress Service (POSTRS), 'an independent organisation which can resolve disputes between postal operators and their customers when operators have not sorted out the complaints through their own procedures.' Good luck with your selling!
21-08-2025 10:07 AM
Hi Style - ive had another one this morning - ive done all the photos etc etc - they really do need investigating by eBay asap.