Global Shipping Program Not Working

[wizard.shack]

I've been trying to buy some things from UK sellers. When browsing, I can see the shipping costs. Inside the listing, it just tells me to contact the seller for shipping costs. 

It is also impossible to buy, when clicking Buy It Now it just says: item does not ship to Hungary.

After contacting some of these sellers, it turns out they all have ebay global shipping enabled, and everything seems to be fine on their end. But it no longer works for me.

What can be done? A google search reveals that others are having similar issues, some for about 2 months! Does ebay even know there is a problem?

[tressygirl · Accepted solution]

Are you trying to buy using the site you are on now,  that is,  www.ebay.co.uk ?

If so,  log out of here,  clear cache and cookies,  and try from www.ebay.com

If there is still an issue,  contact eBay Customer Services,  see if they can explain what the issue is as  UK GSP does ship to Hungary,  as far as I can see.

Contact eBay Customer Services this way, through their help pages.

https://www.ebay.com/help/home

Lines are open between 5 a.m. and 9 p.m. Pacific Time

@wizard.shack 

[wizard.shack]

Thanks for the response!

Unfortunately clearing cookies and ebay.com does not work. I tried switching browsers as well.

Phone app - another laptop is also not a solution.

I contacted ebay via email, calling is not an option for me.

[tressygirl]

Here in the UK there is no email facility for eBay , it's only a Call Back option, not sure of the facilities you have in Hungary but would be surprised if there is a contactable email for eBay.

Contact eBay Customer Services with the link I have provided above.

The alternative is this.  GSP is not mandatory for a seller to use to sell to you.

If there is an issue,   send the seller a message if they could relist the item without GSP , and add Hungary to the list of countries they post to.  That will allow you to buy the item and will show you the postage you need to pay.

@wizard.shack 

[marco@ebay]

Hi wizard.shack, thanks for your post.

What item are you trying to buy? Depending on the item and other factors, we might not be able to ship it to your location, and then you'd get the message in question. If you share a couple of examples, I can take a look for you no problem.

Thank you,

Marco