eBay Help
Postage
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Start a conversation

Seller News: May 2026

Your May Seller News is here

We’re Coming to Nottingham!

The eBay Business Roadshow is heading to Nottingham and the energy is building.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

Play Pause

Forum Posts

Start a conversation

Resolved! Royal Mail Tracked 48 + Age Verification Option Missing?

We've sold an item that requires age verification and usually do so through the above service. Issue is that it is missing on the Royal Mail website. Also tried to get the label at a post office and it had been removed from the system there as well. ...

Royal Mail failed to collect twice

Hi, I have sold a big item with simple delivery but Royal Mail has failed to collect it twice, how should I proceed now? I got an email from Royal Mail saying that I can either rebook or cancel the collection. I am afraid that rebooking will lead to ...

User avatar by • Visitor
  • 57 Views
  • 2 replies
  • 0 kudos

eBay app not importing flat number on address

Hi all, there seems to be a fault with the eBay app. I chose a collection from royal mail to send a parcel, but it's only sending royal mail my house number but not the flat number, so they don't know which flat in the building to ring for. All my in...

Label not generating

I’ve tried to get a label for an item I recently sold but I keep getting the error message “Something went wrong and we were not able to generate the label.” Still no fix as of right now and I’ve been trying all day to try get my label sorted but to ...

Stop using evri as default!

Ebay needs to stop tricking sellers into using evri as default, they are by far the worst delivery service in the history or couriers, why? why are ebay being used as a tool to remove the royal mail? cos its the only reason i can for them pushing evr...

Sent item to wrong buyer

Sent two parcels to two different buyers but one buyer received both They are happy to return back to me how do I go about doing this And the buyer that doesn't have a parcel is still happy to receive is there a possibility I could get the buyer with...

Resolved! Simple Delivery compensation

Just to say that I only used once, so far so good. However, some items I sell are more than £200, and I don't I feel comfortable using just Royal Mail 24 or 28.After double checking with eBay's CS, I was told that:*Royal Mail Special Delivery isn't p...

Selling items in a poster tube

Advice needed please! I have various rolled posters that I'd like to start selling on eBay and wanted to check to see if 90cm poster tubes are Ok to send via Simple Delivery with Royal Mail and if so which size/weight to select. If anyone has direct ...

Resolved! Returning Seller (new to simple postage) trouble already.

Hi all, it's a been a while.. decided I needed a clear out so started selling again... So, I took 5 parcels up to my local PO this morning, with my phone to scan to QR codes (from the emails) for the 'simple post' (that seems to be my only option) Th...

User avatar by • Engager
  • 516 Views
  • 21 replies
  • 0 kudos

Is Royal Mail slow for anyone else

So ordered two items, one last Sunday sent on Monday, the other Monday sent out Tuesday, paid for express, neither has been delivered yet, one says out for delivery today which won’t come now as posties gone the other tomorrow but I’m willing to bet ...

Bug with postage? Can’t select custom postage

Private seller, and I’m aware eBay are heavy pushing simple delivery but Yesterday I was able to list everything with custom or simple delivery no issue, made about 15 listings with custom second class letter & large letter postage. Today the mobile ...

User avatar by • Contributor
  • 2344 Views
  • 11 replies
  • 3 kudos

Buyer tried to cancel order as put wrong address

A buyer tried to cancel an order as they put the wrong address however I accidentally generated the shipping label. Now eBay won’t let me regenerate a new shipping label with correct address as it says I’ve already sent it (even though I haven’t!) an...

is click and drop down today?

ive checked orders transfering over from ebay to royal mail click and drop as they normally do and they havent since 12pm, does any one know if theirs some sort of issued, as if not we will have to do them manually which takes forever, royal mail shu...

Got Postage related questions? Start here:

Featured Posts

Top