Derating due to despatch times

[punkieys17]

Anyone else having problems with eBay. Been threatened with derating due to despatch times/ delivery. Just checked and it doesn't look as if ebay recognises bank holidays for despatch times. Secondly some items have been marked when I have despatched them within 1 day of purchase ( I use 2 or 3 day despatch tines)  but have been flagged because the national carrier is use (royal mail) has managed to taken 7 days rather than 2 to deliver. So I am being threatened with derating for some instances that are not in my control.

[dantwocats · Accepted solution]

not yet but give it time as Ebay marked item despatched before it was out of my loft ?

[love_crafty_bargains]

I am having this issue. I always dispatch on time (within 24 hours Mon-Fri). Royal Mail sometimes don't scan until it reaches a regional depot a day or two later so it is flagged as late dispatch. Also RM taking 5 days to deliver Tracked48. All outside my control and I'm going to lose my top rated seller. I've complained to eBay but all they say is that according to the tracking I've dispatched late. Do I stop sending tracked? Not much point paying for tracked if it's going to have a negative effect.

[punkieys17]

Seems like ebay doesn't care it's system is wrong...talking about despatch tines then monitoring delivery times......what mire can you expect from an American company ...they will start making up the "facts" soon

[dantwocats]

And Royal mail are now charging for pickups ,