09-07-2025 1:43 PM
HiI accidentally chose eBay's courier service, so prepaid labels were generated. I know eBay doesn't reimburse that amount, but how can I update the tracking info with the one from my own courier? Any help would be appreciated!
09-07-2025 2:19 PM
Go to the More Actions dropdown menu or View Order Details > Postage > Track Package > dropdown arrow. That has to be done on a desktop browser.
After that if you've paid for the original label you can cancel it here:https://www.ebay.co.uk/claims/simple-delivery/refund/sellerOr if the buyer paid for it it will be refunded to them automatically in 30 days.
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