I used the new simple postage option that estimates the cost of postage for similar items. I received an order for a tent and when l went to print the label l noticed that the postage cost had gone up from £8 to £13.63! I was still prepared to pay the difference as l had been offered a good price for the tent.
When l went to print a postage label from parcelforce using the eBay simple postage option the system said unable to process order! I then tried again and was able to print a label for up to 20Kg.
When l weighed my tent l realised that 20kg was the weight of the tent with no packaging! Obviously this wouldn't ship as the final weight would be well over 20Kg.
I then looked at my order details and noticed that l had been charged for two labels and had already printed the option.
I found out how to request a cancellation of the labels from Order Action Postage.
The first label was voided and the second one didn't have this option but l managed to cancel it using the problem with postcode option. I now need to wait until l get a refund. PayPal have already taken £27. I phoned Parcelforce and they can't do anything about it as the label hasn't been used. I have had to cancel the order for the tent because of the postage difficulties and am currently sitting in limbo wondering will l get a refund? Labels not used but one was printed. I would say that the new simpler postage option cost me a sale and left me £27 out of pocket and having to wait for upto 2 weeks for a refund:(
