Buyer selected a different (more expensive!) shipping options

[blunakat2]

I sold a very inexpensive item. I set the shipping option.

They buyer paid the tiny bid amount and the shipping option I selected. But they were able to select a DIFFERENT shipping option which costs more -- so now if I ship I'm actually out of pocket 2 quid?!

Can they do that? Is that an option -- the buyer can change the shipping method and eBay doesn't add it to the price??? I am seriously FUMING

[emmaushampshire]

Thanks. I must take another look at my postage options

Catherine Harris
Trustee and eBay coordinator
Emmaus Hampshire

[colonial_clive]

Well that not true as I listed post at a certain price to cover packing and buyer change it to a cheaper option this has happened to me now on 4 occasions!

[krlor75]

This has happened to me as well, and it’s been multiple times! I don’t think it’s fair either, as in these cases, I’ve had to bear the loss myself.

[marcela105]

It happened to me twice ... I have chosen standard Evri and they have chosen more expensive option, however they have been charged only what I have asked for. At first I thought that i have done mistake when listing the item... so I made sure it will not happen again and it did 😞

I am so disappointed as i am losing money - first time postage costed more that the actual item !!! 

[myriad*seller]

marco@ebay another one for you 

[trace-ken]

Same here, and I always select Yodel as my postage but the buyer changed it not only to Evri but to double the cost. It will cost me in transport to get it to the drop off but also the higher postage cost and is a solitary item (as the other 3 purchases haven’t paid yet, but that’s a different matter) I’m not sure why, when the buyer selects a higher postage, that they are not told they need to pay the extra. Seems very wrong.

[jhothersall2003]

I was shocked to see "buyer selected" postage next to my sale, which nearly doubled my postage, giving me a grand net profit of £1.50 instead of the still very modest £3.99 I was expecting. I went into the postal choices on the print a label section, and changed it to a different company with the same tracking/insurance etc, and a day quicker too. Then I went back to my site to try to see what happened. Turned out to be a buyer in Belfast, and she'd just agreed the postage company I'd chosen (evri), but turns out evri charge extra to get to N.Ireland. Yodel don't charge extra but still track and insure. Hope this info helps you next time? So you can change it back after the buyer selects...

[emmaushampshire]

Thank you for your reply. Yes I continue to post with my choice of courier. It's crazy otherwise, not fair on the seller.

[bluebellfressia]

I had this exact thing happen to me today.  But fortunately  I realised before paying the £5.46 and changed it to RM for £3.39.  So I am only 45p out of pocket.

I have now excluded N. Ireland in my settings, which is a shame.   

Would this happen with the Scottish Highlands & Scottish Islands too? 

[emmaushampshire]

Yes postage to Scottish Highlands and Islands is much more than mainland. I have been stung before.

[bluebellfressia]

Thank you for your reply. 

So another two to exclude,  such a shame.