Buyer received item but tracking not scanned or updated. Funds on hold

Hi I’m hoping somebody can help. I dispatched 2 of the same items to the same buyer at the same time. Both parcels were successfully delivered and the buyer has messaged me to let me know they received both. The problem is one parcel was tracked and updated the whole way and the other still says it’s waiting for me to dispatch the item. I have had the funds released for one item but not the other as it’s not showing as being delivered. Buyer has left me positive feedback but I can’t find anybody from eBay or Royal Mail who seems to understand in order to help. All I keep hearing is that sometimes sellers funds get placed on hold for certain reasons, which I understand. Does anybody have any experience with this or is there anything the buyer can do to help release my funds other than leave positive feedback? Seems there should be a ‘mark as received’ button for the buyer to press for when mistakes like this happen. Thanks 

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Re: Buyer received item but tracking not scanned or updated. Funds on hold

Get the buyer to leave you feedback. Looks like eBay have had a lot of complaints about their mess up yet again and now release OUR money when feedback is left by the buyer.Sent from my Galaxy
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Re: Buyer received item but tracking not scanned or updated. Funds on hold


@the-great-british-clear-out wrote:
Get the buyer to leave you feedback. Looks like eBay have had a lot of complaints about their mess up yet again and now release OUR money when feedback is left by the buyer.Sent from my Galaxy

Feedback will only release money sooner if the item is under the value of £25.  Supposedly this is how it's meant to work! 🙄

 

@jonestown1972 

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Re: Buyer received item but tracking not scanned or updated. Funds on hold

Thank you for your response. Selling on Ebay used to be so much fun. Now I have lost all confidence and faith in them and wont be selling anything again.

Christine.


Sent from my iPad
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