Hi I’m hoping somebody can help. I dispatched 2 of the same items to the same buyer at the same time. Both parcels were successfully delivered and the buyer has messaged me to let me know they received both. The problem is one parcel was tracked and updated the whole way and the other still says it’s waiting for me to dispatch the item. I have had the funds released for one item but not the other as it’s not showing as being delivered. Buyer has left me positive feedback but I can’t find anybody from eBay or Royal Mail who seems to understand in order to help. All I keep hearing is that sometimes sellers funds get placed on hold for certain reasons, which I understand. Does anybody have any experience with this or is there anything the buyer can do to help release my funds other than leave positive feedback? Seems there should be a ‘mark as received’ button for the buyer to press for when mistakes like this happen. Thanks
