Buyer questions postage amount after buying

[collectorcol]

Hope someone can help.

i have sold an item and now the buyer is saying the postage amount is quite high.

As such i now cannot change the postage amount as they have paid .

I know I could do a partial refund but this would come out of my listing price  , so I don’t really want to lose any of my money. How can I change the postage ? Do I do a refund and relist with a lower postage charge?

Any help would be appreciated.

Colin

[**peaseblossom**]

If you used simple delivery the buyer pays ebay for the postage.  You cannot refund any of it.  You can cancel the transaction if the buyer is not happy.

[collectorcol]

Many thanks. So just to set me straight if I cancel the order does the buyer get the refund automatically?

[**peaseblossom**]

They get a refund of the postage.   It takes 30 days when a Simple Delivery label is not used.   It's probably quicker when the transaction is cancelled.