Authenticity centre not received my parcel

[nigl-3207]

I sent my parcel to authenticity centre after someone purchased it, they haven’t recieved the parcel and presumably lost! How do I get the right contact I’ve tried a few times now and can’t find where to contact directly as the chat bot only sending links to information 

[tressygirl]

Contact Customer Services this morning at 8 a.m. that's when lines open for ' live agents'  and there's more chance of Dublin answering at that time.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@nigl-3207