Postage cost changed from agreed option

[pintop_24]

Out of half a dozen items I've purchased postage for today, I have one item which has increased from £2.94 to over £5, seemingly without rhyme or reason.

The item isn't any larger or heavier than other items I've purchased postage for today, and the only one which has changed in price from the option I selected when listing the item.

If I select the new postage I'll be making a significant loss on the sale.

Any ideas on how to change back to the previously selected postage?

[twfan11 · Accepted solution]

Sounds like your buyer is at an address that the courier treats as outlying and therefore charges extra for.  

To check if this is the case, and not an ebay glitch, go to the courier website directly and get the price. 

If it is the case, see if RM would be cheaper.  It will be if it is a small parcel under 2kg.  If not you are stuck with the loss. But if you are changing to RM check with your buyer first as you are supposed to stick with what you had on the advert. 

[pintop_24]

Thanks, I didn't think that Wales was too 'out there', but who knows!

I'll contact the buyer and see if I can change the carrier.

[abbott3366]

This happens to me all the time, indeed it happened this morning when I stated that the item was a small parcel, the buyer paid the requested (by me) Royal Mail cost of £3.39 then eBay changed it at purchase of postage label to a large letter for £2.70! So annoying.

All you need to do when purchasing a postage label from eBay is first check everything is correct, size, weight etc using the edit icons next to each section of the purchase postage as it can all be reset.

I hope this makes sense, it will when you try it!

Good luck!

[lorraineash2012]

Just had exactly the same problem.

Yodel Store to Door quoted me £2.69 for 'shoe box size up to 1kg'. Went to purchase the postage label, and they'd upped it to £6.19. The cost of the item was only £7.50, so I'm practically giving it away at that price. Yet if I click on 'Letter size up to 100g', the cost stays at £6.19. Then when I click on 'shoe box' again, it increases to over £7.

Contacted eBay, who were about as much use as a spent match and I would have had more success arguing with a taped message.

So I've had to contact the customer to ask if he'd opt for Royal Mail, which although more expensive than the £2.69, is still considerably cheaper than paying practically all of the cost of the posted item.

[jimbojones3]

I had this exact issue today, where the EVRI option cost £2.94 when I created the listing, but once sold wanted over £5 to create the postage label. After much time wasted with ebay customer support, they couldn't put the glitch right, but suggested I ship the item outside of eBay. I couldn't be bothered with that so I switched courier to Yodel and paid under £3 still, just not my preferred shipping method.

[dm932187]

Also had this issue this week.  Quoted £5.21 for Yodel to send larger parcel. Buyer paid postage of £5.21 but lives in the Scottish Islands, for which Yodel charge £9.03.  eBay customer service have apparently 'never heard of this happening before', which from the above, clearly isn't the case.  I looked into using RM only, but they can be prohibitively expensive for mainland UK deliveries once you get to bigger parcels, so I've decided instead to exclude delivery to remote locations from my listings and let buyers from there message me if they want an item delivered, in which case I can add bespoke postage for them.  A much better longer term solution, would be for eBay to actually adjust the postage based on the buyer's location.