18-11-2023 5:06 PM
So I just rejoined abay after ditching them because their customer service was terrible and the amount of counterfeit goods they allow. I couldn't believe they actually could get any worse. I sold my first item it was delivered but I've to wait a fortnight for payments. I've been told numerous pieces of conflicting info from eBay so I then asked the eBay rep for a subject access request over the phone and they refused. According to the gdpr laws in the UK if you make a verbal request they must comply. The manager point blank refused though. I suppose what I'm trying to say is I'm now going to report them and they'll get a fine. In no way shape or form does eBay policy supercede law. I think eBay would receive hugely impressive fines if the community were to the same. The customer service is pathetic and the people on the phone couldn't care less. Enough is enough it's time the community fought back against these scoundrels and make them up their game.
18-11-2023 5:25 PM
Ebay are unregulated in the UK so reporting them would be fruitless.
There are many other posts about this ,see :- https://community.ebay.co.uk/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false...
18-11-2023 5:32 PM
18-11-2023 6:32 PM - edited 18-11-2023 6:33 PM
EBay has a specific online process for Subject Access Requests. Can I suggest you use it before a complaint?
Presumably you have fully registered for managed payments and read the payment hold guidance?
18-11-2023 6:45 PM
18-11-2023 7:11 PM - edited 18-11-2023 7:15 PM
Actually they say typically for 14 days but may be longer.
18-11-2023 7:38 PM
12-03-2024 2:29 PM
Does anyone know WHY they're unregulated?
Who SHOULD be regulating them do we think?
Is it really true to say they're unregulated when there's laws around having to refund buyers unequivocally if they choose to (and do) return items?
Regards
12-03-2024 2:35 PM
12-03-2024 2:42 PM
Wow. What a fool you are.
I'm not a rep, and would be very glad to be the one regulating them...
12-03-2024 5:37 PM