Payment hold

i am selling digital items on a game. i add on free postage as obviously it’s going to be shown to a wider audience of buyers and i mark everything as dispatched pretty much as soon as i get orders through and then i deliver the game item. is there any way to reduce payment hold times because i am waiting 2-3 weeks to be paid even though both me and my customers know they have already received the item/s they have ordered

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Re: Payment hold

i understand this page exists. it just tells how long my payments are on hold for. my point is that i’ve already delivered these items and i shouldn’t have to wait 2-3 weeks to receive my money. 

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Re: Payment hold

papso22
Experienced Mentor

You are breaking a number of ebay rules, as well as consumer law.

 

You need to read the digital items policy, you will find you are not allowed to sell in this way.

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Re: Payment hold

i just spoke with ebay themselves on the phone and they didn’t say anything like this? he just said the holds should be lifted completely within a few days as it’s clear the customer is receiving the item they have ordered and i’ve been really successful in making sales

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Re: Payment hold

plpmr
Experienced Mentor

You cannot sell digitally delivered items and you are violating numerous eBay rules including misleading buyers by stating that you are delivering by Royal Mail International Standard postage.

 

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Re: Payment hold

the description clearly states that we will meet in game and complete the transaction and the photos show the item in game. anyone that orders knows what they are getting and if there was to be any misunderstanding which at 38 orders so far and there’s not been a single one, i would cancel their order and they would be refunded 

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Re: Payment hold

you are actually allowed to deliver digital products it just needs to be clear that’s what the product is 

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Re: Payment hold

Your listing clearly states -

 

Royal Mail International Standard postage

Message 10 of 15
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Re: Payment hold

No you are not, please read the link provided by @fargvs 

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Re: Payment hold

You cannot list the items in the way you are listing them

 

You are breaking every eBay policy on the matter AND breaking consumer LAW in the UK by failing to register as a business seller (which you ARE). 

 

I wouldn't worry too much, if you carry on listing these banned items you will lose your account soon 

Message 12 of 15
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Re: Payment hold

From next month, payments holds for people listing on Private accounts will be even longer as eBay introduces even LONGER holds on sales funds 

 

So you will need to get used to waiting for your money 

 

You will also need to prove delivery via the post, to receive your funds 

 

As you don't actually send anything in the post you will struggle providing the tracking numbers that eBay will want to see to prove delivery, and your listings DO state you will be sending by post! 

 

How will you manage come February?

 

Changes to funds availability
On or after February 4, 2025, eBay will typically make the sales proceeds of private sellers available after the order has been delivered or otherwise completed, unless subject to a hold. We’ll use the following criteria to determine when an item has been delivered:

  • For tracked deliveries, funds will be available 2 calendar days after we receive confirmation from the tracked service that the delivery was successful
  • For local collection, funds will be available after you exchange the 6 digit code or QR code with your buyer
  • If the item includes Authenticity Guarantee, funds will be available after the item is successfully authenticated
  • For items sent via Global Shipping Programme, funds will be available after the item is delivered to the UK shipping centre
  • For untracked deliveries, or tracked deliveries when there is no delivery confirmation, funds will become available 14 calendar days from the order date

Funds will appear as Pending until the order is delivered and any applicable holds have been resolved. If we place a hold on your funds, it will usually be resolved within 30 days, but in rare circumstances it may take longer. 

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Re: Payment hold

good job i can provide proof of delivery isn’t it there’s a very specific way of going about the delivery process of the items i’m selling. i notice i was getting a lot of hate saying i’m breaking ebay policies so i decided to brush up on my facts before replying. yes every point you made is absolutely true electronically delivered items must be listed in a certain category and a lot more things but as the bottom of the policy states “items excluded from these policies” “virtual game items”

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