I bought Paris sofa on eBay it came with large rip in I contacted them they messed me arouwe'payeBay

[jujo_9842]

I need refund from the sofa I returned the CV ompany took sofa told me could have refund after couch was ripped I need eBay to stand in get my money back promptly please 

[tressygirl]

I'm not sure from your post if you have returned the item already.

Hopefully not, and if you are still within 30 days of the item's last estimated date for delivery,  proceed this way:

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item received Damaged / Received Faulty.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@jujo_9842 

[myriad*seller]

"I need refund from the sofa I returned"

[tressygirl]

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@myriad*seller wrote:

"I need refund from the sofa I returned"

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Then, same procedure needs to be followed but just entering the tracking number,  hopefully available,  into the case details.

Escalating as said if after 48 hours of receipt of their item, the seller does not refund.

@jujo_9842