tracking number is not recognised on DIT claim

[112mich]

hi, I had a parcel delivered damaged and have re funded the buyer. when I tried do make a claim, the tracking  number is not recognised in the carrier id box, is there a different ID number to the tracking number. I tried contacting Ebay on the chat but went round in circles.

thanks

[jckl1957]

If you sent using Ebay Simple Delivery, and the buyer had opened a return stating 'damaged in transit', then Ebay would have dealt with the case and refunded the buyer without you needing to get involved.

If t was Simple Delivery and you chose to refund the buyer, you won't be able to claim against the carrier as the buyer bought the postage from Ebay.

[112mich]

thnaks, yes it was a simply order so ebay auto issued the refund to the buyer. will ebay credit the postage as the postage is a deduction on the order and what happens about the order value. In the pre simply day I would raise a claim and get a full refund, thanks again

[tobiasd4]

If ebay refund buyer under SD 

Then you keep the money you received from sale.