tracking not altered from dispatch but royal mail have delivered ??

[pipy246]

has anyone any pointers for an item delivered to customers safe place ( image provided  from r/mail ) but tracking hasn't altered on my infomation so payment still on hold ??

[tressygirl]

Royal Mail/ couriers tracking is sometimes not in sync with eBay's tracking, and the latter is the most important for releasing a faster payout,  that is,  2 days after the delivery date.

If you have found your tracking has not updated,  therefore holding back your payout,  contact eBay Customer Services, provide the tracking showing delivery, ask if they can kindly release your payout now as 48 hours have passed the delivery date.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@pipy246 

[pipy246]

Thank you very much for the reply and yes , quickly resolved , very kind of you and shall use in any future blips with similar problem , many thanks