14-03-2026 3:31 PM
hi, i have sold a item as a private seller, this was a used item, sold as seen and untested, but the buyer wants a full refund and postage paid by myself please help.
14-03-2026 3:34 PM
If they are saying it's not as described it is best to accept it and refund after the item has been returned. If they end up escalating the case to ebay the refund may be enforced without item being sent back.
14-03-2026 4:02 PM
You listed the item as 'used' which means it is fully functional, then added 'sold as seen, untested' to the description.
No items sold on Ebay are seen before purchase - so 'sold as seen' means nothing.
The buyer would have expected a working item.
If it's not what they expected and they have opened a 'not as described' case, you do have to pay for a return label and refund in full when you get the item back.
This is Ebay's definition of Used:
14-03-2026 5:17 PM
14-03-2026 6:57 PM
How do you know they have not tried it?
You have no choice you supply a reply paid label and on return refund in full.
As already explained your description is contradictory, used means it works, untested implies it may not work.
14-03-2026 7:29 PM