29-08-2025 10:50 AM
Hello , I bought a medal on the 28th July , I paid £1,602. for it . when it arrived , I found that it had over £1,000 of damage . which the seller knew about beforehand , and had not disclosed . I contacted the seller , who said " hard luck ". I started a returns request through ebay . the seller agreed , but asked me to hold off returning it until after the 18th Aug. as they were on holiday . When I downloaded the postage label , it had been made out for the 13 th Aug. so seven days later it ran out !, your've guest it , on the 18th . Ebay told me to contact the seller and request another label , The seller will not answer .
Ebay now says it has closed the case , leaving me with a damaged medal , and £1,000 out of pocket . I have asked Ebay to call me........no call .
29-08-2025 11:22 AM
The seller ran you out of time to make any sort of claim ---FFI >
You only have 30 days from delivery date to open an official 'Item not as described' case below --- follow the instructions carefully and escalate to eBay on day 4 for their assistance >
https://pages.ebay.co.uk/ebay-money-back-guarantee/
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
Outside that 30 day timeline ? --- your Bank/Payment Card issuer should advise re:- Chargeback.
29-08-2025 2:16 PM
If you don't return the item within the time stated in the case, Ebay close the case and it can't be re-opened.
As advised, you can turn to your payment provider. Start a payment dispute sooner rather than later.
However, Ebay do offer sellers protection in the case of chargebacks/payment disputes and I feel this may apply here because the seller accepted the return and did provide a label but you did not return the medal in time:
Excluded Transactions:
The payment dispute relates to an eBay Money Back Guarantee case that was already resolved with: