return item to seller for exchange

[alexm95614]

hi, the seller sent me the wrong item.

how do i send the item back for exchange.

as there is no section for exchanged items.

i am responsible for the return postage.

the seller messaged me to say,  open up in returns, then they can sort the issue,

but there's no section in returns for exchanges ?

[tressygirl]

No,  you don't pay for the return postage, and it's always best to  receive a full refund not an exchange,  because if the second item sent is wrong too,  you won't be covered.

Just proceed this way now:

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Not as Described.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

@alexm95614 

[jckl1957]

To add to the advice given, generally, I would advise people not to accept an exchange.

It's better for you to get a full refund and then simply buy again.

Sellers sometime promise replacements which never come and then you run out of time to do anything.

The seller has sent the wrong item once (and told you that you need to pay for a return which is not true) - are you sure they will send the correct item this time?

Whatever you decide, start by opening a return case and waiting for a label from the seller.