return delivered to a wrong address

Hello everyone, 

Sod a watch to a USA citizen, his address was PO.BOX. I sent the parcel via UPS, after two days, UPS returned the parcel saying that they won't deliver to PO.BOX address. The return delivered to an unknown address, with a picture that doesn't look like my address and even a few blocks of my neighbours. Ebay refuned the buyer. I did contact ups, they opened a case to investigate,, but shortly closed the case as the label was provided by ebay. 

now, I lost £25 postage, plus a watch that sold for £205.

any advise?

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return delivered to a wrong address

If the label was bought via eBay you need to put in a claim with Packlink.

 

You can open your claim here:

 

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619#

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