redress from courier for a damage in transit item

[annvanspall]

I recently sold an item which my purchaser said he had not received. It turns out the courier had damaged the item in transit which they let me know about. Can I claim for this and how would I go azbout it. I have had to refund my purchaser

[jckl1957]

Most couriers have a website where you can start the claims process.

The only issue would be if you had sent the item using Ebay's Simple Delivery.

Which item was it?

[annvanspall]

IT WAS THE DIGITAL  LOCK

[jckl1957]

If it was the clock, I don't know if that was sent Simple Delivery.

If it was not, you will have to claim against the carrier.

Who did you post it with?

[annvanspall]

I will check thaank you for your help much appreciated 👏