recently I sold a item, and buyer paid post charges via DHL ecommerce. unfortunately the its broken

[int0uk]

buyer raised return and refund. does it happened to any seller. it is through DHL ecommerce, paid by  

[tressygirl]

Yes,  other sellers do receive return requests for the reason, a buyer has received a broken item,  it's not a rare occurrence.

If this was a Simple Delivery transaction,  ask your buyer to open a case for a return and cite... Item damaged in transit.

eBay take over and pay the buyer their full refund , and you get to keep the original payout.

@int0uk