postage

[loveablesue2]

I have been selling on eBay for 20 years but not for the last 3 or so until now. Things are all different and I am not sure about the postage situation. I advertised an item and eBay automatically sets the postage price for the buyer. I sold the item posted and posted it. Now I am being charged an extra £3.18 because the item was 1.4kg and not under 1kg. As far a I know I didn’t set any weight ! What have I done wrong? Help ! 

[**peaseblossom**]

Simple Delivery only approximates the weight, so it's supposed to be OK if the item weighs more than it says on the label.   eBay have said:

'If you use the recommended parcel size and your item exceeds the maximum size and weight of the label, you won’t be charged any additional costs.   You can still use the Simple Delivery postage label. The courier will accept your package providing it remains within the maximum weight and dimensions for their service.'

So who is trying to charge you more?

[loveablesue2]

Hi packlink is trying to charge me an extra £3.18 extra to the usual £2.94


Kind Regards

[loveablesue2]

It’s pack link that have taken the extra £3.18 on top of the £2.94

[**peaseblossom**]

You could ask ebay to check it for you.   You can contact them by requesting a callback on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid