Your item was sold with Simple Delivery on it which means the buyer pays ebay for the postage and you use the pre-paid label. If you bought postage separate to that you will have paid for it yourself. The buyer will get a refund for the unused SD label.
Thanks for your reply, i have always bought my postage and label etc at my local post office, don't understand why e-bay have not paid out to me. Never happened before.
The buyer gets a refund for the postage they paid but you didn't use. You bought extra postage that you didn't need and not through ebay so there is no refund due to you. But lots of people are making similar mistakes due to the sudden changeover to Simple Delivery.
So the buyer gets a refund for the postage i paid?
What do i get?
regards..
No, the buyer gets a refund for the postage . They paid, you did not pay for the eBay label . You did not use eBay's pre paid label, but chose to pay for the postage label yourself.
You receive the item price... £15.00 It sold for £16.31, £1.31 was the Buyer Protection Fee.
Many thanks for your prompt reply, a previous e bay mentor has mentioned simple delivery but to be totally honest i don't understand what it all means or how it works.
What i do know is that i am not able to pre-print anything, i don't own a printer so i can't do anything like that. It seems that e-bay now only want business sellers and i am not in that category.
I use e-bay to sell on a few items i no longer need which is what e-bay was initially set up to do for people like me, and at nearly eighty years old i find it all very confusing and don't understand much of what changes.
And so it seems i have lost out in this instance but thanks for your help anyway.
