item damaged in transit

[hawk7860]

Hi,

Hope someone can shed some light in this matter. I can see others have had a similar problem.

I sent an item to a buyer with Evri couriers(label was taken off the ebay site) Whilst checking a day later on how movement of parcel was going I read Parcel damaged in transit beyond repair. The parcel is being held. I messaged the buyer and made them aware of what evri had done and offered to send them a replacement to which they agreed. I have sent the replacement with Royal Mail. My question is how do I go about getting compensation from Evri for damaging my order. I have tried everything, going on evri site but you get robots answering and just bogging u off. Shouldnt evri automatically refund me the value of my order as they have admitted to damaging the item in their possesion??  thank you for any help

[tressygirl · Accepted solution]

If you bought the label from eBay you need to claim now here:

https://support-ebay.packlink.com/hc/en-gb/articles/360014270619#

You will need your Packlink reference number which you can find here:

https://delivery.ebay.co.uk/private/shipments/ready-to-purchase/

@hawk7860 

[tommystrezures]

Did you use simple delivery? The rules will be a bit different if you did.

[hawk7860]

Hi,

Yes, I just purchased the label by looking down the list of who was the cheapest for the weight ratio thus ticking on Evri and printing off the label which cost £2.94. On the tracking page it simply says item damaged in transit beyond repair. Investigating can take upto 24hrs. I just dont know who to asl, ebay evri packlink ??? so confusing.

[plum993]

If you bought the evri postage label on ebay, then you need to contact packlink here if item is damaged. 

How can I request compensation for damage, loss or missing content? – Packlink Help Center

[hawk7860]

Hi,

Thanks for your response. I have gone there and they are asking for packlink reference number which i dont have. all i have is the refrence number/barcode that is printed on the label. They also ask to send photos of damaged parcel. How can i do that when the parcel is with evri and they have not contacted me or shown me any evidence.

[plum993]

If evri sent you the notification about damage then best get back to them about pics etc.