iPhone bought in December and now faulty

[danny3550_1]

I bought an iPhone 13 listed as new/ near new but now is faulty and has a fault. Taken to Apple who said it’s a 3 year old phone and has a major fault, where do I stand and do I have any rights to claim or return. I can’t get anywhere with the online assistance and for agent call only gives option of USA but I’m in UK.

[plum993]

I'm afraid you only get 30 days to open a case with ebay for an item not as described,so nothing to be done via ebay now.

Contact your payment provider and see if they can help you.

[tressygirl]

You cannot report this to eBay as they do not offer warranties or guarantees on items, just that they are just as described on receipt.  If they are not,  a buyer has 30 days under eBay's 30 day MBG,  Money Back Guarantee policy,  to return the item for a full refund.

If you bought this from a Private seller you are too late to claim a refund.  Yu can try your payment provider for help with your refund.

If purchased from a registered UK business, who offered a guarantee and is now not upholding this,  then turn to Citizens Advice for your next steps,  if you wish to take this further.

@danny3550_1