how to contact an human in customer service

[roshar_89]

I purchased an item that under the UK consumer rights act 2015 clearly did not meet my expectations from the detail in the listing. Ebay agreed with the seller and closed the case. It would be good if Ebays legal team read the act as a number of sellers are not adhering to our UK tradings laws.

[jckl1957]

What reason did you choose for opening a return?

Your rights under the Consumer Rights Act are limited when you buy from a private seller.  All business sellers have to accept returns for any reason (in line with the Consumer Rights Act) and Ebay additionally give you the right to return an item which is faulty or not as described for up to 30 days.

[red_magpie]

It would be good if Ebays legal team read the act as a number of sellers are not adhering to our UK tradings laws.

It would be wise to read section 2 of eBay's user agreement. eBay makes it clear that they do not review listings or their content, which are the entire responsibility of the seller.

There is no point in referring eBay to your consumer rights. These are between you and the seller, where they apply and if they are even enforceable. Buying from unknown sellers on eBay is not like buying from the shops. eBay warns buyers that "they do not guarantee the existence, quality, safety or legality of items advertised, or the truth or accuracy of descriptions". 

Would you buy from a shop that stated this? Every buyer on eBay has accepted these risks, but how many realise this? eBay is a jungle.