ebay refunded buyer for non delivery, post office say it was delivered

[mac_sprocket]

Ebay refunded the buyer for an item as they said it hadn't been delivered. I put in a claim to the Post Office and they sent me proof that the item was delivered so they won't pay out either. I can't see any way on ebay to pursue this, as they have closed the case. I don't have the item or the cash and no apparent way of getting closure. 

[**peaseblossom**]

Do you have actual tracking that shows delivery?   That's all ebay will accept.   And if you buy your own postage you  need to add the tracking number manually when you mark as dispatched.  

You can try contacting ebay about it.   Use the live chat link on here:
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid