ebay balance

hi there. so i started selling on ebay and a customer returned an item for £420 and i needed to refund but couldn’t do it straight away so my available ebay balance went it to negative £420. i made sales during this and it worked its way back to positive £56 . i only now issued the refund and it has taken another £420 so now im back in negative. can anyone help me with this?

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ebay balance

I do not understand 

 

“only now issued the refund and it has taken another £420“

 

So it sounds as though the first refund was forced by ebay, so why have you refunded again?

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