buyer opened case -GOOD STILL IN TRANSIT!!!

[cheekychippy210]

buyer opened case -GOOD STILL IN TRANSIT!!!

HOW ON EARTH CAN EBAY ALLOW A CASE TO BE OPENED WHEN THE GOODS HAVE NOT BEEN MARKED AS DELIVERED?

REPORTED BUYER FOR FRAUD.

EBAY C/S INSIST I HAVE TO ACCEPT THE CASE,

DOES THIS MEAN I WILL GET THE STRANGE LOOKING ORNAMENT THEY HAVE PROVIDED AS EVIDENCE SENT TO ME?

ALARMING THE EBAY SYSTEM ALLOWS THIS

[tobiasd4]

What case has buyer opened?

If it is item not received, then I assume you used SD, if so ebay will refund buyer & you keep your money.

[**peaseblossom**]

Assuming it's a "Not as described" case tracking is not always updated on time.

[cheekychippy210]

Reason: Wrong item sent. 

buyer was sent photos of item at packaging stage with instructions on where to cut, 5 tubes 100mm dia x 300mm long, the night before sending. Evidence provided for case is a photo of a budha. simple delivery, evri and tracking shows delayed, should have been delivered on 3rd expecting 4th. If not updated then ebay system should not allow a case to be opened until udpdated. Ebay c/s insist I have to accept this! buyer reported for fraud. 

[tobiasd4]

Not all items are tracked.

If buyer has opened item as described case, you have to accept it, issue returns label & only refund in full on return.

If you ignore or refuse case, ebay can force refund & buyer keeps item.

[cheekychippy210]

the buyer is caliming wrong item sent and posted picky of a golden budha. Advised buyer tracking states goods not delivered, delayed. informed ebay, told to report buyer for fraud which was done.Goods still not delivered as of 6pm 4/12.

Ebay say I have to accept the case.

[red_magpie]

Ebay say I have to accept the case.

Certainly you have to accept it it the item has been delivered, but even by eBay's standards it's crazy to accept a "wrong item delivered" case before the item has even been received. Apart from anything else, how is the buyer to return an item which hasn't been delivered, which eBay would require them to do?

It sounds as though someone at eBay misundersood how their own returns procedures work. Has the buyer definitely opened an "item not as described case"? If they opened an "item not received" case the advice given would at least make sense, The case couldn't be considered until after the latest estimated delivery date, but when it arrives if the buyer still change the case to claim it's the wrong item. You would then definiitely have to accept it.